Sr. Consultant, Professional Services

# **About ScienceLogic…** ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale. We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence. **What we’re looking for…** ScienceLogic is looking for a Professional Services Consultants to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on. **What you’ll be doing…** - Provide onsite consulting services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction - Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products - Work closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products - Handle customer work activities via on-site and remote as required. (On-site client work may be full time). - Handle on-site work solely as a SME and Senior Consultant in ScienceLogic implementation activities - Act as the internal customer advocate for problem resolution, new product features, and future product direction - Record all activity in the department’s ticketing system - Use and create knowledgebase articles based on field incidents, and/or common or critical issues - Adhere to ScienceLogic Professional Services best practices - Participate in departmental projects - Self-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations - Strong leadership skills with the ability to prioritize competing project timelines - Provide leadership and direction for your customer regarding the ScienceLogic product suite - Creative person who looks for new and innovative ways to resolve problems - Effective team player willing to assist others when needed - Document and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality - Support and provide consulting services supporting federal or commercial IT standards (etc. support Federal ATO process, Security Audits, Change Management procedures) **Qualities you possess…** - Effective team player willing to assist others when needed - A bachelor degree in computer science/engineering - Proven experience with implementation of enterprise level network management or application performance products - Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices - System administration/support experience in Windows and Unix environments with an emphasis on Linux - Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies - Excellent written and verbal communication skills - 10+ years in Federal space - 7+ years’ experience supporting/using enterprise class infrastructure monitoring platforms - 5+ years Linux operating system experience - 3+ years MySQL Database experience - 3+ years of experience with SNMP and vendor MIB architecture - 3+ years of experience configuring SNMP trap and/or Syslog alerts - Strong knowledge of PowerShell, WMI, XML/SOAP - PHP and/or Python experience desired - Linux scripting experienc…