Sr. Business Application Specialist, C2C

**ESSENTIAL JOB FUNCTIONS** - Primary ownership of the C2C Help Desk supporting day to day user operations - Industry experience within international supply chain and transportation. - Describe the application with understanding of users and use, and develop an application that serves both. - Guide/oversee system integrations, user acceptance testing and deployment to end users to ensure seamless updates of the application and its features. o Setup and manage C2C inbound and outbound EDI messaging - Facilitate implementation of new functionality through training sessions, demos, and the development of appropriate documentation. - Manage sprints, a backlog and application roadmap on a two-week Agile cadence. - Understand business needs, writing clear stories to execute during each sprint. - Analyze the impact of proposed solutions across the global organization; develop use cases to explain/demonstrate business requirements, specifications, and acceptance criteria to users. - Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations. - Work closely with internal stakeholders to manage the process, workflow, data quality and roadmap. - Work closely with vendor for any professional services as well as support/bug incidents. - Recognize and highlight opportunities by region/station, mode of transport, carrier or client and communicate to leadership for review. - Make data driven decisions and implement metrics to manage progress and impact. - Act as liaison and consultant for any PowerBI reporting (internal and external facing), C2C data model shaping and global standard Warehouse Operations KPI metrics - Comfortable with creating adhoc queries not fit for long term use - Management experience in networking, server/desktop management and peripherals (including mobile devices) - Other duties as assigned **PHYSICAL REQUIREMENTS** - Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components - Sitting for extended periods of time - Vision abilities required by this job include close vision and the ability to adjust focus - Job may require regular and punctual attendance as well as presence on-site at the assigned work location **OTHER SKILLS/ABILITIES** - Excellent communication skills; Ability to convey ideas effectively, listen intently, write strong product requirements, and drive consensus across functions and teams. - Ability to deal with ambiguity—given an open-ended task, can achieve great work with minimal supervision. - Self-motivated and goal oriented with strong organization skills and an excellent attention to detail. - Experience in working with end users to elicit and document requirements. - Empathy for end users - craft intuitive workflows that improve user experience. - Technical competence; can discuss APIs and data models, but not necessarily an expert; able to navigate as needed. - Comfortable and competent analyzing data, developing meaningful business objectives/metrics to measure progress. - Strong collaboration and teamwork skills in a small setting, as well as across different geographic locations. - Ability to focus on high quality work while under pressure; drive short-term actions that are consistent with long-term goals. Advanced knowledge of MS Office, Visio and backlog management tools. - Expert knowledge of project management principles and practices. - Experience working in an Agile/Scrum environment. **EDUCATION AND EXPERIENCE** - 5-10 years experience providing C2C application support on a daily basis - Bachelor degree - 3- 5 years of experience as a Product Manager or relevant work experience - Strong business acumen with a strategic-thinking mindset, effective management skills, and the ability to proactively respond and scale to market demands - Exceptional analytical, problem-solving, and decision-making skills **WHY SHOULD YOU WORK FOR CRANE?** At Crane, we believe in providing…