Sr. Associate, Conference Business (Remote)

### POSITION SUMMARY ### Position Title: Senior Associate, Conference Business ### Department: Conference Business, Events ### Reports to: Conference Business Logistics Supervisor ### About the Organization: The American Association of Critical-Care Nurses (AACN) is the largest specialty nursing organization in the world, representing the interests of more than 550,000 nurses who are charged with caring for acutely and critically ill patients. AACN is dedicated to creating a healthcare system driven by the needs of patients and families where acute and critical care nurses make their optimal contribution. Visit us online at [http://www.aacn.org](http://www.aacn.org/). #### AACN is an equal opportunity employer and prohibits discrimination against or harassment of any person employed by or seeking employment with AACN on the basis of race, color, religion, creed, sex and gender (including pregnancy, childbirth, breastfeeding or related medical conditions, gender identity, gender expression, and sexual orientation), ancestry, national origin, age (40 or older), disability (mental and physical), military or veteran status, marital status, medical condition, or genetic information and any other basis protected by federal, state or local law or ordinance or regulation. #### Application Instructions: Interested individuals can visit our [Careers Page](https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ec6b81f7-2d4c-453b-a9f4-8b56cfc4a899&ccId=19000101_000001&lang=en_US) and apply for the Senior Associate, Conference Business role. Any questions can be directed to: jobs@aacn.org. This position is remote. Some travel may be required. Position Purpose: The Senior Associate is responsible for executing assigned conference projects, managing communications, and supporting events technology-related tasks. Primary assignments support the live and virtual NTI (National Teaching Institute) content and logistics, including project oversight, documentation, and customer service. This role contributes to the Conference Business outcomes of the Events Team initiatives in keeping with organizational mission, vision, values, and strategic direction. #### Main Accountabilities & Results: - Ensures the effective implementation and evaluation of key processes that support department and organizational goals and objectives. - Coordinates specific inter- and intra-department processes. Responds to questions and addresses issues related to these processes. Creates new business processes aligned with department and organizational objectives. - Assists on projects with defined outcomes and within agreed-upon parameters. Collaborates on cross-department and organization-wide projects. - Evaluates department processes and systems, identifies opportunities for improvements, assembles key stakeholders, defines solutions, and implements action plans to improve efficiency, effectiveness, and customer satisfaction. - Maintains effective communications with internal and external customers and key stakeholders. - Ensures timely and effective response to requests for information from internal and external customers via telephone, e-mail, and mail. - Collaborates with other team members to create and post content for department web pages and maintain branding and integrity of informational links. - Coordinates with vendors and/or external customers to ensure compliance with contracts and processes. - Develops and maintains data management systems. - Establishes and maintains comprehensive files and databases to include historical data and current activities. - Using computer-aided systems and applications generates regular reports related to programs and products. - Provides effective general administrative support to the department. - Coordinates administrative functions for team members, volunteers, and other key stakeholders, including forms processing, document management, travel arrangements, and expense reports. - Monitors budget…