Sr. Account Manager

RemoteLegalStaff exists because there are incredibly talented legal professionals all over the world who've never had a shot at the U.S. legal market. We place and fully manage remote legal staff for U.S. law firms, hiring from Latin America, the Philippines, South Africa, and beyond. We're growing fast, and we don't just place people and disappear. We train them, manage them, go to bat for them, and help them build real careers. Our internal team is the engine behind all of it. You won't be a cog here. You'll be the reason someone on the other side of the world lands an opportunity that changes their trajectory. Are you interested in becoming part of this amazing team? Click apply! **About the role** We are looking for a Senior Account Manager who thrives in a client-facing environment, takes genuine ownership of the relationships they manage, and is ready to lead and develop a small team of Account Managers. In this role, you will manage your own book of client accounts while also serving as a team lead for a group of Account Managers. You will be the senior point of contact for your own clients, the escalation point for your team's clients, and the person responsible for raising the standard of how every client on your team experiences RemoteLegalStaff. You will work closely with our recruiting team internally and represent RemoteLegalStaff externally with the kind of professionalism our clients expect from a senior partner. This is a high-ownership role where the quality of your work — and the quality of your team's work — directly shapes how clients experience RemoteLegalStaff. We have high expectations for how our clients are treated, and we need someone who holds themselves and their team to that standard. **What you'll do** **Client Management** - Serve as the primary point of contact for a portfolio of senior or higher-complexity client accounts, managing the relationship from onboarding through ongoing engagement - Run client-facing calls: kickoffs, candidate reviews, interviews, and check-ins; with the polish and judgment expected of a senior team member - Set clear expectations with clients, surface issues early, and proactively resolve problems before they escalate - Build strong, long-term relationships that drive retention and client satisfaction **Team Leadership** - Lead a team of Account Managers, owning their day-to-day performance, development, and quality of client work - Run regular 1-on-1s, coaching sessions, and call reviews with your direct reports - Serve as the escalation point when a client situation on your team needs a more senior voice, stepping in directly when needed - Review your team's client communication and account hygiene, raising the standard and giving direct feedback - Help onboard and ramp new Account Managers as the team grows - Coordinate with the recruiting team and other internal functions on behalf of your team, removing friction so your AMs can focus on their clients - Spot patterns across accounts: recurring issues, training gaps, process breakdowns; and bring them forward so we can fix them at the system level **What we're looking for** - **Team lead or management experience is required.** You have led a team of at least 2–3 client-facing people. This is non-negotiable. - **3+ years of B2B client-facing experience** in account management, client success, staffing, or a similar role. If your background is exclusively B2C or call center, this role is not the right fit. - **Excellent spoken and written English.** You will be representing RemoteLegalStaff directly with U.S.-based legal clients and coaching others to do the same. Communication quality is non-negotiable. - Available to work U.S. business hours with a start time between 6:00 AM and 8:00 AM PST - Highly organized with exceptional attention to detail across a wider surface area than your own accounts, you can hold the standard for your own book and your team's book at the same time - Strong communicator who can run a…