SquareOne Navigator

## Description **Join our mission of "Helping Families Thrive".** ***Are you mission-driven? Family Service is the place for you!*** The SquareOne Navigator is a welcoming face of the SquareOne Family Resource Center, serving as a point of contact for families seeking support and connection to community resources. Working under the supervision of the SquareOne Manager, the Navigator assists with strength-based assessments, provides input in developing individualized action plans, and provides warm handoffs to community partners. This role is grounded in trauma-informed, motivational interviewing principles and is committed to equity, inclusion, and the removal of barriers to services. SquareOne Resource Center is open 24/7/365 to families in need. **What We Offer** - $25 Gym Reimbursement - Employee Assistance Program - Career development opportunities - A chance to gain professional work experience with one of Lincoln’s longest-standing non-profit organizations. **What We Ask** Client Services - Serve as the welcoming point of contact for all families arriving at the SquareOne Family Resource Center - Assist with conducting strengths-based assessments using approved tools, applying motivational interviewing and trauma-informed principles - Identify and respond to immediate needs, connecting families to emergency supports as needed ## Record Keeping/Case Documentation - Utilize platforms such as “Find Help” to document all family interactions accurately and in a timely manner - Maintain confidential and organized client files in accordance with agency policies and procedures - Uphold strict confidentiality standards and comply with HIPAA regulations - Complete required data entry and outcome tracking to support program reporting to funders - Participate in the agency’s PQI (Process Quality Improvement) process. ## Community Relationships - Help maintain collaborative relationships with schools, healthcare providers, community-based organizations, and law enforcement - May be asked to participate in community meetings, coalitions, and outreach events. - Work collaboratively with partner agencies to uphold shared protocols and ensure consistency in navigation and referral processes - Assist the Coordinator with monitoring family experiences to identify patterns, gaps, and barriers within the local system of care and communicate findings to the program coordinator ## Agency Involvement/Professional Growth and Development - Take responsibility for continued learning and for professional growth and development. (e.g., attending workshops, completing research, professional reading, etc.) - Attend required meetings. - Use opportunities offered by the agency to strengthen agency or professional knowledge and skills. - Participate in agency committees as assigned. - Participate in agency PQI activities. ## Program Support - Assist in the coordination of supplemental services, including housing stabilization, safe sleep, youth enrichment, and transportation programs - Help organize family-friendly events and community engagement opportunities, ensuring accessibility and inclusion - Contribute to continuous quality improvement efforts by participating in staff meetings, trainings, and performance reviews - Support the Coordinator in identifying program needs and opportunities to enhance service delivery ## Interpersonal Relationships - Interact in a way that is supportive of clients, the agency, and the profession. - Demonstrate the ability to build rapport with individuals from diverse backgrounds. - Follow the Family Service Code of Ethics and treat all clients with dignity and respect. **Cultural Sensitivity** - Embrace and display sensitivity relative to the cultural and socioeconomic characteristics of the agency’s service population. **Mission and Core Values** - Complete work assignments and expectations within the agency’s mission of “Helping Families Thrive” and embody the agency’s core values by being family-focused, adaptable…