SPRQ Integration Specialist

DRAFT **POSITION SUMMARY** SPRQ is the proprietary brokerage underwriting platform used by the brokerage underwriters of IFG Companies. The SPRQ Integration Specialist, ("SIS"), will play a crucial role assisting in the development and implementation of solutions which increase user productivity and support operational and strategic changes across our SPRQ and Clearance applications. The SIS will assist in the ongoing effort to improve the user experience, reviewing and validating data sources, identifying trends and leveraging data to productivity and business process efficiencies. **POSITION RESPONSIBILITIES INCLUDING** - Share responsibility for monitoring daily and weekly newly arising IT incidents and service request tickets related to SPRQ, the Clearance Application and associated business processes. - Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and system reports. - Conduct ad hoc analysis to investigate ongoing or one-time system issues, following the item through to their successful resolution with IT or user community. - Demonstrate full competency in system functionality and business processes which support Primary Casualty, Excess Casualty, Inland Marine and Clearance. - Collaborate with stakeholders to identify business needs and translate them into user stories. - Assist in administering the SPRQ Enhancement email box, vetting new suggestions through existing department processes, acknowledging initial and final disposition of items to users who submitted suggestions. - Identify and communicate opportunities to enhance platform features to further improve user experience. - Sustain ongoing initiatives to identify gaps in training and operational procedures, based on metrics derived from incident reports and user feedback, with the aim of increasing efficiency and productivity of users. - Support end-users on new system updates to ensure a smooth adoption process. - Support and facilitate training material and workshop content creation. - Follow up on key actions after training and workshops until desired outcomes have been achieved. - Coordinate and assist in executing testing process for system changes throughout development lifecycle to include scheduling test cycles, collaborate with translating business requirements into test cases, writing test cases, consulting with partners in test plan reviews to ensure plans address requirements and execute test plan for all applications integrated with SPRQ. - Participate in estimated two (2)-week QA and User Acceptance Testing (“UAT”) testing cycle. - Review and validate tests during the QA cycle, ensuring they align with defined requirements and business objectives. - Review and assess test plans during the UAT phase to confirm they meet the needs of end-users and stakeholders. - Write release notes and review them with the Integration Manager in advance before a release cycle. - Provide weekend post-deployment support after any system release or any update that is integrated with S Platform or tied any features or functions tied to S platform that may affect it. - Participate in Smoke Testing to ensure that critical system functionalities are working as expected after deployment. - Provide weekend post-deployment support following any system release or updates integrated with the SPRQ platform or related functions, ensuring stability and addressing any post-deployment issues. - Participate, as directed, in IFG’s Project Sage initiative through the analysis of activity and the development of Proof of Concepts (“POCs”), business requirements, test cases and implementation planning. - Assist and collaborate with cross-functional teams to identify opportunities for improvements in user productivity through the integration of new tools, technologies, or processes. - Support the continuous improvement of user workflows within the SPRQ platform and Clearance application, ensuring efficiency and alignment with busine…