Sport Customer Support Analyst positions focus on delivering results in their domain. This page aggregates open Sport Customer Support Analyst roles and what employers typically expect.
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. THE ROLE Join a central Ops team that keeps Genius running smoothly - empowering our teams to focus on what they do best: driving the business forward. As a Sport Customer Support Analyst , you’ll provide immediate assistance to our clients and partners by monitoring, investigating, and resolving queries while collaborating with colleagues in Medellín and worldwide. This role suits fast learners passionate about sports, fluent in English, adaptable to flexible hours, and motivated by problem-solving in a dynamic environment. WHAT YOU'LL BRING Providing support for our customers (sport federations & leagues around the world), who are using Genius Sports products Prioritizing and solving problems Providing required information for other team members or departments Sharing your knowledge within the team Completing additional tasks assigned by the line manager. Setting Licenses REQUIRED SKILLS Fluent English and strong communication skills (written and verbal). Problem-solving, multitasking, and prioritization abilities with responsibility and dedication. Passion for sports Experience in client support Knowledge/experience with modern IT solutions We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. One team, being brave, driving change We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius . Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Salary estimate
$60,000 – $81,000/yr
Provided by the employer.
Skills for this role
RecruitingCommunication
Resume tips for Sport Customer Support Analyst applicants
Lead with measurable achievements relevant to Sport Customer Support Analyst (numbers, scope, impact).
Mirror the exact keywords from the Sport Customer Support Analyst posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Recruiting, Communication).
Keep it to one page for early-career, two pages for senior Sport Customer Support Analyst candidates.
Interview preparation
Prepare concrete STAR-format stories that show Sport Customer Support Analyst outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Sport Customer Support Analyst problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Genius Sports
Genius Sports is actively hiring on Jobedly. Explore their open roles and what it's like to work there.