Specialty Patient Care Coordinator

## Description **Job Title:** Specialty Patient Care Coordinator **Job Type:** Full-time (Monday-Friday, 8:00 AM - 5:00 PM) **Travel:** 0-15% **POSITION SUMMARY** The Specialty Patient Care Coordinator (SPCC) will be responsible for ensuring that patients receive comprehensive, coordinated care throughout their healthcare journey. The SPCC will work closely with patients, their families, healthcare providers, and other stakeholders to facilitate communication, manage care plans, and provide necessary resources. The ideal candidate will have a background din healthcare and a combination of skills in customer service, referrals, communication, behavioral health, coordinated care and insurance. **Essential Functions Statement(s)** - **Patient Support and Coordination** Develop and manage personalized care plans for patients, addressing their unique needs and preferences. - Serve as the primary point of contact for patients and their families, providing guidance and support throughout their care journey. - Facilitate communication between patients, healthcare providers, and other stakeholders to ensure timely and accurate information sharing. - **Care Plan Management** - Monitor patient progress and adherence to care plans, making adjustments as necessary to ensure optimal outcomes. - Coordinate referrals to specialist, behavioral health services, and community resources. - Assists patients with scheduling appointments, transportation, and other logistical needs. - Identify and address care coordination errors and gaps, working to continuously improve processes and patient outcomes. - **Training and Development** - Participate in ongoing training in customer service, referrals, quality, communication/transportation, behavioral health, coordinated care, and insurance. - Stay current with best practices and advancements in patient care coordination. - **Resource Management** - Connect patients with appropriate insurance, financial assistance programs, and community resources. - Provide educational materials and resources to patients and their families, empowering them to make informed decisions about their care. - **Data Management** - Maintain accurate and up-to-date patient records and documentation. - Other duties as assigned. **SKILLS & ABILITIES** **Education**: High School Diploma or GED **Experience**: Experience in customer service, healthcare, or related field required. \ **Company Paid Benefits:** - Health, dental, and vision insurance - Paid time off (sick and vacation, up to 96 hours accrued annually) - Eight (8) paid holidays - One (1) floating holiday - One (1) birthday holiday - Life insurance - Long-term disability - Free Arcare clinic benefits for employees with Arcare health insurance - Retirement plan (401(k) with company matching up to 200% of 4% after 1 year of employment) - Additional supplemental and family coverage available **Application Assistance:** ****If you need assistance with the application process, please email [humanresources@arcare.net](mailto:humanresources@arcare.net). **Equal Opportunity Employer:** ****Arcare is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.