Specialist, Workplace Experience & Office Operations

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS Known is what happens when a data science firm and a creative agency stop arguing and start collaborating. We were built from scratch with PhD data scientists and award-winning creatives working on the same briefs, from day one. That structure earned us an Ad Age #3 A-List ranking, back-to-back Data & Insights Agency of the Year wins, plus Emmys, Cannes Lions, Clios, and Effies across clients in finance, tech, entertainment, consumer goods, and real estate. We're distributed across the U.S. and unapologetically ambitious. If you're tired of choosing between doing smart work and doing creative work, you'll fit right in here. BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU Known is seeking a Specialist, Workplace Experience to help shape the day-to-day experience of working at Known. This role plays an important part in creating an environment that reflects our values and supports people in doing their best work. Serving primarily as the Office Manager, you’ll own the day-to-day, keep things humming, and be the friendly, approachable go-to who makes work feel a little easier (and a lot more welcoming). You’re a natural problem-solver with a positive, can-do attitude who loves rolling up your sleeves, collaborating with others, and making things happen. From keeping the office organized to creating an environment where people feel supported and at home, you’ll play a big role in shaping a workplace people want to be part of. Beyond office operations, this role supports internal events, employee experience initiatives, and internal communications in partnership with the Culture & Communications team. From small details to larger programs, this person helps ensure the workplace feels thoughtful, well-run, and cared for. This is a hands-on role for a self-starter who works autonomously, manages multiple priorities with care, and takes pride in doing things well. The right candidate combines strong execution with a genuine commitment to others and takes pride in creating a community where people feel supported, respected, and excited to come to work. This role requires a consistent in-office presence and is based full-time in Known’s NYC headquarters. WHAT YOU’LL DO Office Operations Oversee daily office operations and facilities in our New York headquarters and maintain a productive, organized, and welcoming environment Be a go-to resource for employees, helping connect people with the right information, resources, and people to get things done Manage office supplies, amenities, and shared spaces Track and submit office expenses and support budgeting processes Coordinate maintenance, repairs, and facilities requests, and maintain office equipment Manage vendor relationships and office services Handle mail, deliveries, shipments, and general office logistics Support workspace setup, onboarding logistics, and office updates as needed Workplace Experience Support planning and execution of internal events, including office lunches, happy hours, celebrations, and culture programming Coordinate event logistics, including catering, supplies, room setup, and vendor management Support initiatives related to employee engagement, wellbeing, learning and development, and cultural observances Maintain office amenities, food and beverage programs, and swag inventory Support onboarding experiences and welcome clients and guests Serve as a liaison between Known offices to support coordination of internal events, workplace initiatives, and shared programs Internal Communications & Administrative Support Support internal communications, including Slack posts and emails, calendar invites, and communication channels Maintain internal calendars, documentation, and shared resources Partner with Talent on scheduling and employee logistics Support special projects across Culture, Communications, Facilities, and Events WHO YOU ARE AND WHAT YOU HAVE 3+ years of experience in a fast-moving, people-faci…