Specialist Solutions Engineer - Managed Services

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. As a Specialist Solutions Engineer (SSE) on the Managed Services team, you will be a key contributor in presales engagements with our clients to design, scope, and position outcomes-based managed services solutions across infrastructure, cloud, Microsoft, networking, security, and observability. In this role, you will collaborate with clients, account teams, and service delivery leaders to define business objectives, operational requirements, transition plans, and long-term support strategy. This includes defining customer requirements, translating them into service scope, building proposals and pricing, aligning tooling, and ensuring a clean handoff into onboarding and Day 2 operations. Your goal as a Specialist Solutions Engineer should be to build skills, relationships, and industry