Specialist-Registration I

**Registration Specialist****Location:** Epler Parke – Onsite**Hours:** 6:30 AM – 6:00 PM**Schedule:** 8-hour shifts with rotating opening and closing days**Position Overview**The Registration Specialist plays a critical role in facilitating smooth patient flow from point of entry through completion of their appointment. This role ensures accurate registration, scheduling, financial documentation, and patient communication in a timely and professional manner, supporting both patient experience and optimal reimbursement outcomes.**Key Responsibilities** - Facilitate patient flow from arrival through departure in a timely and professional manner - Check patients in and out efficiently and accurately - Schedule patient appointments following established guidelines - Obtain and verify demographic, insurance, and financial information - Complete pre-registration and preparation tasks - Explain charges, policies, and procedures to patients - Appropriately direct patients and visitors - Effectively manage pool messages - Communicate clearly and professionally with patients and team members **Performance Benchmarks****Within 3-6 Months** - Accurately and efficiently check patients in and out - Schedule appointments correctly following guidelines - Complete pre-registration and preparation tasks independently - Process paperwork accurately - Communicate effectively with patients and team members - Manage pool messages efficiently **Within 12 Months:** - Consistently adhere to the established “10 Elements” performance standards: "A Remarkable Patient Experience" **Interactions** - Primarily interacts with patients - Limited interaction with SPAC team members via phone - Minimal collaboration with other departments - Will interact with other team members in the office **Skills for Success** - Strong attention to detail with the ability to complete tasks correctly the first time - Ability to manage multiple responsibilities and meet deadlines - Customer-focused mindset with strong communication skills - Comfortable learning new systems and workflows **Helpful Systems & Tools Experience** - Cerner - WPS / CSnap - Microsoft Office (Word, Excel, PowerPoint) **Onboarding & Training** - Approximately 3-week onboarding period - Initial IUH training followed by hands-on shadowing with the team - Gradual transition into patient check-in responsibilities with guided support - Ongoing “at-the-elbow” support from the team lead throughout onboarding **Culture** - Friendly - Collaborative - Flexible - Supportive team environment **Qualifications****Required:** - High School Diploma or GED - Basic proficiency in MS Office (Word, PowerPoint, Excel). **Preferred:** - Previous experience in a healthcare setting - Ability to learn and retain medical coding concepts (ICD-10, CPT) - Knowledge of medical terminology and clinical practices - Experience interpreting insurance information ### About the Team Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. ### About the Company - Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. - IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. - A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the lates…