Specialist, Product Program Manager

**Specialist, Product Program Manager, School IT Services** Description: This role aligns to Industry Level Titles such as Technical Project Manager. The Technical Product Program Manager (TPM), School IT Services is responsible for leading cross-functional program execution to deliver complex, high-impact technology services that support K–12 virtual and blended school operations. Sitting within the Product Delivery team, this role provides the delivery role of a “4-in-the-box” (4IAB) product model alongside the Product Manager, the Lead of School IT Services, and a Go-to-Market (GTM) partner—together driving the strategy, definition, delivery, and adoption of School IT Services capabilities. The TPM is accountable for translating the School IT Services roadmap into executable program plans; coordinating engineering, IT operations, security, communication, and go-to-market teams; managing risk and dependencies; and ensuring releases land smoothly against the rhythms of the K–12 school year (August–June).**Key Responsibilities****Program & Project Leadership** - Lead and manage multiple technical projects across the School IT Services portfolio, ensuring timely, high-quality delivery aligned to school-calendar windows (start-of-year readiness, mid-year transitions, spring testing, and year-end transition). - Develop comprehensive project plans, including scope, schedule, resources, risks, dependencies, and milestones; partner with the Lead of School IT Services and Product Manager to translate roadmap into executable delivery plans. - Identify and mitigate program risks, resolve issues, and surface tradeoffs to stakeholders to keep delivery on track. - Ensure alignment of program and project goals with broader business objectives and strategic priorities. **Cross-Functional Coordination** - Operate as the project management partner in the School IT Services 4-in-the-box pod (TPM, Product Manager, Lead of School IT Services, and GTM), driving operating cadence, decision-making, and accountability across the four functions. - Collaborate with engineering, IT operations, security, service delivery, and customer success teams to align on requirements, capacity, dependencies, and release windows. - Foster cross-team collaboration, open communication, and knowledge sharing to address dependencies and improve overall delivery efficiency. - Support the management of external vendors as needed to ensure their contributions align with program goals, timelines, and quality standards. **Stakeholder Communication & Change Management** - Communicate program status, progress, risks, and outcomes to stakeholders—including senior leadership, school leaders, and internal cross-functional partners—in a clear and concise manner. - Partner with the Lead of School IT Services, Product Manager, and GTM to support release readiness, including launch communications, training enablement, and adoption tracking, so changes land well in schools. - Establish and maintain feedback loops with schools and internal partners that feed continuous improvement. - Facilitate effective team collaboration and communication, fostering a culture of transparency and accountability. **Process & Operating Rhythm** - Drive continuous improvement in project management processes, intake, prioritization, and delivery methodologies. - Establish and maintain the 4IAB operating cadence. - Maintain delivery artifacts (project plans, risk log, dashboards, status reports) that provide a single source of truth across the 4IAB and for executive stakeholders. **Qualifications****Required** - Bachelor’s degree. - 5+ years of experience as a Technical Program Manager, Technical Project Manager, or similar role in a technology-driven environment. - Demonstrated track record of successfully delivering complex, cross-functional programs on time and within budget. - Strong project management skills, with proficiency in modern tools and methodologies (e.g., Agile, Scrum, Kanban). - Exceptio…