Specialist, Content Operations

Product Content Specialist - MoneyHero (MH) Location: Remote Reports to: Product Manager About the Job We are looking for a Product Content Specialist to own and maintain content quality across our personal finance products for MoneyHero (MH), ensuring accuracy, clarity, and consistency across platforms. This role sits at the intersection of content, product, and technology. You will work closely with Product, Engineering, Campaigns, SEO, and Commercial teams to ensure that product content is correctly structured, configured, and displayed across our CMS and user-facing pages. You will adapt content and configurations to the MH market's products, providers, and campaigns. This role reports to the Product Manager and plays a key role in ensuring scalable and reliable content operations as we continue migrating and expanding our CMS infrastructure. CMS Operations Manage product, offer, and campaign configurations in Strapi for the MH market Ensure content is correctly structured and mapped to frontend components Validate that CTA behavior, labels, and product attributes are configured correctly Conduct regular audits to identify outdated, incorrect, or misconfigured content Support CMS migrations, enhancements, and content model updates Rewards & Promotions Setup Set up and maintain reward forms and offers in Rewards Gateway Configure reward logic, eligibility criteria, and promotional messaging Ensure alignment between CMS product configuration and reward display Support transactional and post-application messaging flows Cross-functional Collaboration Work closely with Product and Engineering teams to validate content requirements for new features and raise or document content-impacting technical issues Coordinate with the MH market's Commercial and Campaign teams to support provider requests Assist Analytics and BA teams with click tracking and attribution setup when required In this role, we are looking for someone with: 2 to 3 years of writing experience Fluency in Traditional Chinese (reading, writing, and speaking) , able to create and manage content in Traditional Chinese for the MH market Strong command of the English language for cross-functional collaboration, with strong writing skills that emphasise efficiency and accuracy Meticulous and detail-oriented Hands-on experience with content management systems such as WordPress, HubSpot, ContentStack, or Strapi (Strapi experience strongly preferred); familiarity with Google Optimize is a plus Excellent verbal communication and interpersonal skills Willing to learn and adapt in a fast-paced environment Able to prioritise and complete assigned tasks Good to Have: A keen interest in personal finance, ideally with familiarity with the MH market's financial products Knowledge in UI/UX writing Experience supporting content QA or CMS migrations #LI-Remote #MoneyHeroGroup #LI-SK1 What can you expect from us? Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group EEO Statement MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining…