Specialist Brokerage Account

**General Summary** The Specialist Brokerage Accounts role manages complex transactions, supports business development, and optimizes client relationships. They manage high-value client accounts, negotiate freight rates, secure capacity in volatile markets, and mentor junior brokers. This role requires closing profitable deals and maintaining complex supply chains. **Primary Responsibilities** - Leverage your established carrier network and industry expertise to manage key client accounts, negotiate competitive rates, and drive revenue growth - Responsible for executing complex shipments, solving supply chain bottlenecks, and mentoring junior staff - Negotiate competitive freight rates and contracts with third-party carriers to maximize profit margins and ensure capacity availability - Manage the entire shipment lifecycle--from booking and dispatch to tracking, tracing, and resolving any logistical disruptions - Monitor industry trends, seasonality, and capacity fluctuations to make data-driven pricing decisions - Oversee and expand a portfolio of high-value shipper accounts, ensuring exceptional customer service and identifying upselling opportunities - Provide consultative guidance to customers on supply chain efficiencies and market conditions - Exercise independent judgment in carrier selection, pricing strategy, and service design - Assess service failures and determine appropriate corrective actions, including carrier replacement or escalation strategies - Interpret and apply FMCSA regulations and internal risk policies to carrier selection and load execution - Determine carrier eligibility based on safety ratings, insurance coverage, and service performance - Mitigate operational and financial risk through informed decision-making - Monitor transportation performance metrics and recommend improvements - Analyze shipper transportation needs and develop customized logistics strategies - Partner with operations, finance, and legal teams to structure service agreements and resolve complex issues - Perform other duties as required **Required Qualifications & Experience:** - Bachelor's degree in Business Administration, Logistics, Supply Chain Management or a related field - In lieu of degree, high school diploma or GED and 6+ years of relevant experience. - 2 years of relevant experience. - Established, active relationships with shippers or carriers are highly preferred. - Strong persuasion and analytical skills with a proven track record of securing high-margin deals. - Expert proficiency in Microsoft Office Suite (especially Excel) and experience with industry-standard CRM or financial reporting software - Exceptional verbal and written communication skills to handle escalations and maintain long-term business relationships - Strong problem-solving capabilities, the ability to work in high-pressure environments, and excellent negotiation and conflict-resolution skills - Proficiency with Transportation Management Systems (TMS) and CRM Software - Ability to apply critical thinking to resolve complex financial discrepancies independently. - Strong organization skills - Travel: As needed # Requirements, Perks, and Benefits (US-Exempt) **Physical/Cognitive** **Requirements** **(with** **or** **without** **accommodation)** - Ability to follow policies and - Ability to read, write and interpret - Ability to add, subtract, multiply and - Ability to use hands to finger, handle, or - Ability to sit/walk/stand for duration of shift - Must possess visual acuity to perform essential job - Ability to conduct physical tasks with a full range of motion throughout the warehouse - Ability to lift/carry items up to 50 pounds # Equal Opportunity Employer FedEx Supply Chain, Inc., is an Equal Opportunity Employer including, Vets/Disability. - Know your Rights - Pay Transparency - Family and Medical Leave Act (FMLA) - Employee Polygraph Protection Act # E-Verify Program Participant: Federal Express Corporation participates in the Department of…