Special Operations Website Specialist (SpecOps)

At Team Velocity, the Special Operations Website Specialist (SpecOps) serves as a high-impact operational resource focused on solving complex website, process, and client challenges across the organization. This role acts as the connective tissue between Regional Account Directors, Website Performance Managers, Account Managers, Support, Product, and Development teams to guarantee execution excellence and operational stability. The SpecOps Specialist is responsible for managing escalations, resolving non-standard issues, improving operational workflows, supporting large-scale initiatives, and driving solutions that enhance both internal efficiency and client experience. This is a fast-paced, highly collaborative role designed for someone who thrives in ambiguity, operates with urgency, and enjoys solving problems others cannot! This is a full-time, remote, salaried position. Candidate must reside in the Continental U.S., Eastern and Central time zones highly preferred but all welcome to apply. Ideal Candidate The ideal candidate is equal parts operational strategist, technical problem solver, and relationship manager. They are highly organized, adaptable, and capable of navigating competing priorities while maintaining professionalism under pressure. They possess a strong understanding of website operations, automotive digital marketing, and client service workflows. Most importantly, they are someone who proactively identifies problems, takes ownership of solutions, and improves processes at scale. Successful candidates are: Calm and effective during escalations Comfortable working cross-functionally Technically curious and operationally minded Excellent communicators with strong follow-through Able to balance strategic thinking with hands-on execution Motivated by solving high-impact business challenges Responsibilities Serve as a primary escalation resource for complex website and operational issues Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution Manage and support special projects, launches, migrations, and operational initiatives Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns Identify recurring operational pain points and recommend scalable solutions Develop and maintain operational documentation, workflows, and best practices Assist in improving communication and handoff processes between departments Monitor trends in escalations and provide actionable recommendations to leadership Act as a resource for edge-case scenarios and non-standard dealer requests Help improve operational efficiency and reduce unnecessary escalations across teams Additional Responsibilities Support onboarding and training initiatives for new team members Assist with QA validation and launch readiness for large dealer groups or strategic accounts Participate in process improvement and automation initiatives Collaborate with leadership on operational reporting and workflow optimization Provide guidance and support during critical business events or emergency situations Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements Support interdepartmental communication during periods of organizational change or growth Requirements 3+ years� professional experience in digital operations, website management, automotive marketing, or related fields Strong understanding of website platforms, digital marketing operations, and client support environments Experience managing escalations and cross-functional coordination Exceptional organizational and time management skills Strong written and verbal communication abilities Ability to prioritize effectively in a fast-paced environment Proficiency with project management, ticketing, and communication tools Analytical mindset with strong troublesho…