Spanish Bilingual - Property Manager

**About Us** OPTIMAL is a property management support company that partners with real estate investors and property managers across North America. We help our clients achieve **Time, Financial, and Location Freedom** by providing world-class remote property management support and back-office solutions. Our leadership team consists of former Big 4 Accounting and Consulting professionals alongside experienced property managers who have managed commercial and residential portfolios for organizations such as **Blackstone**, **Prologis**, and leading independent property management firms. **Watch our team testimonial:** https://drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/view ##### **About the Role** We are looking for a highly organized, customer-focused, and dependable **Bilingual Property Management Virtual Assistant** to support our property management clients across the United States. In this role, you will be the primary point of contact for both English and Spanish-speaking tenants, property owners, and vendors. You'll provide exceptional customer service while assisting with daily property management operations, administrative tasks, maintenance coordination, lease administration, and social media support. #### #### **Spanish Bilingual - Property Manager** ##### **Key Responsibilities:** ##### **Tenant & Customer Support** - Serve as the primary contact for English and Spanish-speaking tenants via phone, email, and text. - Respond to tenant inquiries promptly and professionally. ##### **Property Management Administration** - Maintain accurate tenant and property records. - Update information within property management software. ##### **New Property Onboarding** - Set up new properties within property management software. - Ensure property information is complete and accurate. ##### **Lease Administration** - Track lease expiration dates. - Coordinate lease renewals. ##### **Maintenance Coordination** - Receive maintenance requests from tenants. - Coordinate with vendors and contractors. ##### **Tenant Move-In & Move-Out Coordination** - Assist with move-in preparation. - Coordinate tenant onboarding documentation. - Prepare move-out communications. - Help ensure compliance with lease procedures. ##### **Rent Collection & Notices** - Monitor rent payments. - Assist with rent collection follow-ups. ##### **Vendor Coordination** - Schedule vendors for maintenance and repairs. ##### **Social Media Support** - Assist with creating and scheduling content. - Post updates on Facebook, Instagram, LinkedIn, and other social media platforms. - Support marketing initiatives as needed. ##### **Qualifications** - Fluent in English and Spanish (written and verbal). - At least 1–2 years of experience in any of the following: Virtual Assistant, Customer Service, Property Management - Excellent written and verbal communication skills. - Strong organizational and time management abilities. - Ability to multitask in a fast-paced environment. - High attention to detail. - Self-motivated and able to work independently. - Reliable computer with dual monitors preferred. - Stable high-speed internet connection. - Quiet, professional home office. ##### ##### **Job Details** **Position**: Full-Time **Work Setup:** Remote **Schedule:** Monday to Friday 9:00 AM – 6:00 PM PST **Compensation Package:** \* 100% Remote Work \* Weekends Off \* 10 Paid Time Off per year \* 6 Paid Holidays (Based on Philippine Holidays) \* HMO (Comprehensive Medical & Dental - 100% Paid for by Company) on your 6th month \* Independent Work Environment with Team Leader & Shadowing Team Member Support as needed