Spa Front Desk Agent

Overview The Spa Front Desk Agent is responsible for the reception area at The Spa which includes: the greeting of all guests; answering phone calls; assisting guests with questions regarding Spa services, Spa products and The Omni Grove Park Inn; booking and adjusting appointments; checking the guest into the computer system and charging for services. The Spa Front Desk Agent is also responsible for filling in at The Spa Boutique and preparing next day paperwork. The Front Desk Agent receives an hourly rate and a portion of the service charge, equaling $19.00 - $22.00/hr. Responsibilities Perform guest check-in responsibilities, include billing for their services and reviewing guest’s itinerary. Acknowledge and greet everyone who enters and leaves The Spa. Greet guests by their proper name. Thank each guest as they depart, inquire about their stay. Confirm appointments and call late or no-show guests and respond accordingly. Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service. Up-sell, cross-sell, and pre-sell The Spa’s services and products. Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise Become proficient with Resort Suite software in order to accurately book, change and cancel appointments. Qualifications Previous customer service experience is required. High school diploma or equivalent. Must be able to communicate effectively in a professional business environment. Must have the ability to stand for 7 hours per day. Ability to lift, carry, push, pull 30 lbs. Must be able to work a schedule including weekends and holidays.