Spa/Fitness Attendant II (Casual)

## Company Description Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive. Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor. Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i. **What is in it for you:** \*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana - Preferred provider medical/drug/vision benefits starting at $16.98 for employees\* - We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana!\* - We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program - Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately\* - We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates\* - We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls - Complimentary meals in our employee dining facility ## Job Description As a Spa/Fitness Attendant II you are responsible to ensure smooth and efficient operations of the facilities at the Spa Without Walls **What you will be doing:** - Actively engage with guests and assist in all guests’ needs, which may include, but are not limited to: escort guests, provide information on products, review treatment options, restock linen & spa amenities, remove trash, maintain lockers and provide tours or instruction for proper usage of equipment. - Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment. - Ensure a positive first impression of the Spa Without Walls for our guests through detailed cleanliness, set-up and ambiance control. - Maintain complete knowledge of all wellness & recreation services, activities, amenities and hotel services/features - Up-sell and promote wellness & recreation offers at every available opportunity in order to maximize sales revenue. - Perform opening/closing side duties as assigned and set the Spa Without Walls according to standards and procedures - Be well versed in hotel fire & life safety/emergency procedures - Maintain a high standard of personal appearance and hygiene at all times - Perform other reasonable duties assigned by the Management of the Hotel ## Qualifications **Your experience and skills include:** - Ability to focus attention on guest needs, remaining calm and courteous at all times - Good reading, writing and oral proficiency in English language - Ability to speak other languages and basic understanding of local languages will be an advantage - Ability to work cohesively and collaboratively as part of a team - Detailed & service oriented with an eye for detail to be self-motivated and energetic. - Provide the nece…