Solutions Engineer (Technical Delivery & Support)

🔍 What we're looking for. Humata Health is seeking a technically proficient and results-driven Solutions Engineer (Technical Delivery & Support) to join our Delivery team. In this role, you will be a key customer-facing technical contact, providing expert support and guidance to customer IT and EMR teams. You will own and manage critical technical integrations and systems, ensuring seamless delivery and ongoing support. 📍Location: Remote - USA ✅ What you'll do: End-to-End Technical Integration Delivery - Lead end-to-end design and deployment of integrations involving: - 278R EDI transactions (Healthcare Services Review Request for Review and Response) - 275 EDI document management workflows for supporting documentation - RESTful APIs for synchronous data exchange with EHR, payer, and third-party systems - File-based integrations (e.g., SFTP transfers for batched document exchange) - Design, build, and optimize data mapping schemas between customer systems and Humata Health platforms, including: - EDI X12 to internal data models - 278R loops (2000E, 2010EA, 2010EB) to API payload formats - Mapping HL7 or custom EMR data structures to internal workflows - Manage B2B VPN tunnels, IP whitelisting, and security credential provisioning (SSL certificates, mutual TLS), ensuring secure and compliant data transmission. Technical Troubleshooting & Quality Assurance - Perform payload-level debugging of JSON, XML, and EDI data using tools such as Postman, Insomnia, and EDI Notepad. - Build SQL scripts for: - Data migration pre-validation and post-migration audits - Live data integrity checks across systems - Root cause analysis of data mismatches and failed transactions - Use packet tracing and VPN diagnostic tools (Wireshark, tcpdump) to debug connectivity issues. - Develop automated test scripts for integration validation (e.g., Postman Collections with Newman CLI). - Monitor production data flows using internal tools and external monitors, with alerting configured for integration failure scenarios (timeouts, schema validation failures, etc.). Technical Project Architecture & Documentation - Create and maintain sequence diagrams, data flow diagrams, and API schema documentation for all integrations. - Document VPN configurations, encryption protocols, and authentication flows (e.g., OAuth 2.0, API key rotation). - Define error handling frameworks across integrations, standardizing error response formats and retry logic. Technical Advisory & Collaboration - Serve as the technical SME for customer IT teams, providing guidance on: - EMR system connectivity (Epic, Cerner, Athenahealth, etc.) - Data normalization for authorization workflows - PHI/PII encryption standards and HIPAA-compliant data handling - Actively contribute to product feedback loops, identifying enhancements to APIs, integration tooling, and internal debugging utilities. - Collaborate with engineering teams to design reusable integration frameworks and middleware components (e.g., Mirth Connect channels). ⭐️What you'll need to be successful in this role: - Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent technical field. - 5–7+ years of hands-on integration engineering, with direct ownership of EDI and API implementations in a healthcare environment. - Deep expertise with EDI X12 standards: - Specifically 278R transactions: Service Type Codes, Request/Response data flow, segment looping - 275 Attachments for clinical documentation exchange - Advanced SQL proficiency (CTEs, window functions, ETL data validation workflows). - Hands-on experience with interface engines (strong preference for Mirth Connect or comparable platforms). - Expert with REST API protocols, including: - Authentication methods (OAuth2, Basic Auth, API keys) - API schema validation (JSON Schema, XML Schema Definition - XSD) - Rate limiting, pagination, and error handling best practices - Strong familiarity with healthcare IT systems: - EMRs like Epic (Inte…