Solutions Engineer [Pre and Post-Sales] - Mid-Market

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success. We’re looking for a Solutions Engineer who’s resourceful, committed, and deeply curious — and wants to help reinvent how millions of people work. WHAT YOU'LL DO - Become an expert in all areas of Attio’s product and how it’s deployed across industries and departments - Guide our highest-value customers through pre-sales, post-sales, and ongoing customer lifecycle stages as their main technical point of contact by - Architecting custom solutions spanning Attio’s data model, no-code workflow builder, API, reporting engine, and integrations with other GTM products - Leading demos, trainings, and technical solutioning sessions with customers on Zoom and occasionally in person - Consulting on general RevOps and GTM-tech best practices - Partner with Account Executives during the sales process to close our largest new business deals - Independently manage customer’s post-sale onboarding - Serving as the relationship owner for our top accounts - Internally, serve as a voice of and advocate for our customers across our product, engineering, and marketing teams, contributing your expertise in how our customers use Attio, and how Attio fits into the broader sales-tech ecosystem, to company strategy WHAT YOU'LL BRING - 2+ years B2B SaaS experience independently managing the technical side of customer relationships pre- or post-sale - Expertise architecting SaaS software deployments for clients across varied industries and use cases, and comfort working with APIs, no-code development platforms, and data model across a variety of SaaS products - Deep technical understanding of the B2B tech ecosystem, ideally in GTM Tech - Familiarity with fast-growing startups, and adaptability to work in a hybrid role that spans sales, onboarding, and success WHAT DOES THE HIRING PROCESS LOOK LIKE? 1. 30-minute introductory phone call with a member of our Talent team 2. 30-minute interview with our Head of Customer Success 3. 45-minute technical case interview 4. Two 30-minute interviews with relevant stakeholders and Mock Demo exercise 5. 30-minute closing conversation with a member of our Executive Leadership Team 6. Offer stage