Solutions Consultant

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity We are seeking a technically skilled, customer-focused individual to join our Technical Onboarding team as a Solutions Consultant. In this role you will own the onboarding and adoption of our enterprise customers, taking them from a signed contract to a secure, well-governed, and widely adopted deployment of our platform. You will serve as the trusted technical advisor for each engagement, running discovery, designing the right approach, and leading the hands-on delivery yourself. This spans a range of engagement types, from securing and standing up a customer's enterprise instance to driving broad team adoption and API collaboration at scale. Most of our customers are large, security-conscious organizations in regulated industries, so this is a consultative, high-impact role where you will drive real technical outcomes and directly influence customer success. What You’ll Do Engagement Ownership: Own structured onboarding and adoption engagements end to end, from kickoff and project planning through configuration, testing, closing, and post-engagement hypercare, serving as the single point of ownership for the platform-side rollout. Technical Discovery & Solution Design: Lead discovery into each customer's API lifecycle, team structure, collaboration patterns, and security requirements, and translate that into a project plan and workspace design tailored to their environment. Security & Identity Implementation: Configure and validate enterprise security and identity controls, including SSO/SAML across multiple identity providers, SCIM provisioning and role-based access control, domain verification and capture, content migration, Secret Scanner, external vaults, BYOK encryption, and audit-log integration with customer SIEM tooling. Adoption & Workspace Enablement: Design and stand up customers' team and discovery workspaces, access controls, integrations, Private API Network, and CI/CD workflows, and enable their teams to collaborate, reuse APIs, and adopt the platform at scale. Stakeholder & Project Management: Drive cadence and momentum across each engagement, surface risks and blockers early, and coordinate the customer's IT, security, and engineering stakeholders, including navigating regulated-environment constraints like audit and change-control requirements. Evolving Service Portfolio: Deliver across a growing catalog of engagement types and ramp quickly on new service offerings as our portfolio expands. Cross-Functional Collaboration: Partner with Sales, Solutions Architects, Customer Success, Customer Education, Customer Advocacy, and Support to ensure a coordinated customer experience, and surface expansion and reference opportunities back to the account team. Feedback Loop: Capture customer-observed platform gaps and feature requests, and relay product feedback and escalations to Support, Product, and Engineering. About You 3-5 years of experience in a technical customer-facing role such as Solutions Engineering, Technical Consulting, Implementation, Professional Services, Technical Account Management, or Customer Success. A solid understanding of the software devel…