Solutions Architect Lead - US/CAN, West Coast

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: - We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere - We hire talented, self-motivated individuals with extreme ownership and high growth orientation. - We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: - Remote - West Coast (US/Canada) - From Home / Beach / Mountain / Cafe / Anywhere! - We are a remote-first company with a globally distributed team. You can find your productive zone and work from there. About the role We’re looking for a Solutions Architect Lead to lead client onboarding for Sardine’s fraud and compliance products. You’ll manage end-to-end integrations, translate technical requirements into solutions, and ensure a smooth, successful deployment. This is a hands-on role working closely with clients and internal teams, perfect for someone who thrives in fast-paced environments and enjoys solving complex problems with practical, scalable solutions. What you’ll be doing - Lead, and develop a high-performing integration team focused on delivering seamless client onboarding and scalable technical solutions. - Work closely with clients and provide end-to-end support during their onboarding process, setting our clients up for success - Own APIs, SDK documentation, integration guides, and overall support documents - Analyze clients' requirements from the technical and functional perspectives and design solutions by having a deep understanding of our system and products' capabilities - Manage implementation projects, including monitoring project quality, managing timelines, mitigating risk, and driving deliverables - Build a deep understanding of customers' business problems, technical requirements, and success criteria so that you can provide solutions utilizing Sardine's technology - Provide product feedback to internal stakeholders as the eyes and ears on the ground What you’ll need - 7+ years of hands-on experience as an implementation manager, integrations engineer, technical account manager, solution architect, or systems analyst, working with multiple technical teams, both internal and external - 3+ years of B2B SaaS experience working in the relevant domain (payment, fraud, risk, or compliance) - Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas - Excellent organizational skills and the ability to manage multiple projects simultaneously and drive deliverables to completion - Experience with basic SQL querying and JSON payload analysis - Experience with APIs specs like OpenAPI, web development, and writing scripts to build internal tools (e.g., bash scripting, Python, SQL, Ruby, Golang, Postman) Benefits we offer: - Generous compensation in cash and equity - Early exercise for all options, including pre-vested - Work from anywhere: Remote-first Culture - Flexible paid time off and Year-end break - Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific - 4% matching in 401k / RRSP - US and Canada specific - MacBook Pro delivered to your door - One-time stipend to set up a ho…