Solution Outcome Management Leader @Advizex (Remote)

This position will join the Advizex team, a Myriad360 company. About Advizex Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. This role will join the Advizex team and play a key part in continuing that legacy. Learn more about Advizex here ! Role Overview This is an opportunity to join a fast-growing Managed Services Provider . We are seeking a strategic and technically proficient Solution Outcome Management Leader to lead and scale our Managed Services Customer Success organization. This leader will be responsible for developing and executing a customer success strategy that drives customer retention, expansion, adoption, and overall customer value realization across our managed services portfolio. The ideal candidate has successfully built or transformed a Customer Success practice, possesses a strong technical background in IT infrastructure, cloud, networking, cybersecurity, or managed services, and has a proven ability to lead high-performing Customer Success Managers (CSMs). This individual will serve as a key liaison between customers, operations, service delivery, sales, and executive leadership to ensure exceptional customer outcomes and long-term partnerships. Must be based in the United States. Key Responsibilities Customer Success Leadership Build, develop, and lead a high-performing team of 5 to 10 Solution Outcome Managers supporting managed services customers. Establish the operating model, processes, and KPIs for the Solution Outcome Management organization. Create scalable customer lifecycle programs focused on onboarding, adoption, value realization, renewal, and expansion . Customer Retention & Growth Own customer retention, customer health, and account profitability . Develop executive-level relationships with key customer stakeholders. Identify and mitigate customer risk through proactive engagement and health monitoring. Partner with Sales and Account Management teams to uncover growth opportunities and support upsell and cross-sell initiatives . Practice Development Design and implement playbooks, customer health scoring models, and success plans . Develop customer segmentation and engagement strategies . Establish operational metrics, reporting, and dashboards to measure customer outcomes and team performance. Build scalable processes that support organizational growth. Lead business reviews, service reviews, and executive stakeholder meetings . Cross-Functional Leadership Act as the voice of the customer across the organization. Partner closely with: Managed Service Delivery Professional Services Sales and Account Management Executive Leadership Drive alignment between customer expectations and service delivery capabilities. Required Qualifications Education : Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Master's degree preferred. Experience : 10+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles. 5+ years of people leadership experience managing Customer Success Managers or other customer-facing teams. Proven experience building, scaling, or transforming a Customer Success practice. Prior hands-on technical experience in one or more of the following: Enterprise networking Cybersecurity Enterprise storage (SAN, NAS, software-defined storage) Virtualization (VMware, Nutanix, Hyper-V)…