Solar Field Service Technician, Phoenix

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Location This role will be based in Phoenix, AZ Reporting This role will reporting into the Team Lead of Service Operations. Summary of Role Palmetto believes that happy customers are not just those installed quickest, but those whose systems provide the value they expect. The Solar Field Service technician role is focused on upholding this promise to our customer, and will work with the Services team to ensure that system performance issues are resolved swiftly and professionally. The Solar Field Service Technician is a utility player who can support Service, Installation, Job Closeout, Permitting/Inspection, etc. They are the go-to person to help with ongoing Services needs throughout the 25+ year lifespan of a customer’s solar system, helping to build strong lifetime customer relationships. Strategic & Tactical Provide onsite troubleshooting and repair of solar systems. Document visit and complete job close out report. Schedule site visits directly with the customer when required. Work with local field teams and central scheduling to optimize resolution times. Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution. Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate. Provide feedback to Palmetto’s Customer Experience team, working together to ensure Palmetto’s resolution of system issues provide not just satisfaction, but an experience they will brag about to their friends and family. Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection. Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work. Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis. Tactical Responsibilities Maintain SLAs for service work site visits Perform O&M work and monitoring support Perform site surveys/site visits Perform partner and internal field training Perform safety and quality site audits and JCO reviews and manage/site inspections Perform field installations including PV, storage, MPU or structural upgrade Perform damage and claims investigations Qualifications 3+ years of installing, repairing, and troubleshooting residential solar & storage systems. General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance. General construction/framing experience is a plus. Electrical License (only required in MA, a plus elsewhere) Must be willing and able to climb ladders, stairs,…