Software Support Analyst I

**JOB TITLE:** Software Support Analyst I **REPORTS TO:** Team Lead **JOB LOCATION:** Piney Flats, TN **TRAVEL:** 5-10% travel required **ESSENTIAL DUTIES & RESPONSIBILITIES:** - Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients. - Build and maintain effective relationships with team members, management, in-house software developers and clients. - Identify, troubleshoot and resolve application issues. - Communicate and escalate issues that cannot be resolved to the appropriate team member(s). - Document all reported issues and task details; analyze gathered data. - Deploy and provide training on software applications to new clients and new versions to current clients. **MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):** - High school diploma or equivalent - Two (2) years related experience - Must have a proficient understanding of computer and technical concepts - Must have strong troubleshooting skills - Must have strong verbal and written communication skills - Ability to prioritize workload and manage multiple responsibilities effectively