Software Solutions Product Manager

Software Solutions Product Manager **Description -** **HP Culture & Mission** Innovation is in our DNA. From our origins in a Palo Alto garage to our current position as a global technology leader, HP brings together a portfolio that spans printing, personal computing, software, and services to serve over 1 billion customers. We are committed to a diverse, inclusive workplace where we share one mission: to engineer experiences that amaze. # **About the Role** This role is responsible for defining, delivering, and scaling customer-centric software solutions within a global ecosystem. The Product Manager owns the product strategy, customer experience, and lifecycle performance, ensuring solutions solve real customer problems, drive adoption, and deliver measurable business outcomes. ## Key Responsibilities - **Own product strategy and vision** Define and evolve the product vision, strategy, and roadmap for software solutions, grounded in deep customer insights, market trends, and business priorities. - **Champion the customer experience** Lead customer discovery, segmentation, and journey mapping to ensure solutions are intuitive, valuable, and aligned to real user needs across segments and use cases. - **Drive software product lifecycle** Own end-to-end lifecycle from concept through launch, adoption, and optimization; continuously refine the product based on usage data, feedback, and evolving customer needs. - **Lead customer-centric go-to-market** Translate product value into clear positioning, messaging, and use cases; partner with cross-functional teams to deliver launches that resonate with target customers and drive engagement. - **Define and track product success** Establish KPIs tied to customer adoption, engagement, retention, and satisfaction; implement mechanisms to monitor performance and inform product decisions. - **Deliver data-driven improvements** Lead closed-loop analysis of product usage, customer feedback, and business performance; prioritize and execute improvements that increase value realization and growth. - **Collaborate across the ecosystem** Partner closely with engineering, design, marketing, sales, and partners to deliver cohesive, high-quality software experiences across devices, platforms, and channels. - **Enable customer-facing teams** Equip sales and support teams with clear product narratives, use cases, and training to effectively communicate value and improve customer outcomes. - **Support strategic customer and partner engagement** Engage with key customers and partners to validate solutions, gather insights, and identify opportunities to expand adoption and deepen relationships. - **Lead with influence and ownership** Drive complex, cross-functional initiatives with strong accountability; mentor team members and influence stakeholders to align on customer-first, product-led decisions. ## Qualifications - Bachelor’s or advanced degree in Business, Engineering, Design, or related field, or equivalent experience - 7–10 years of experience in software product management or related roles - Proven track record delivering customer-centric software products in global, cross-functional environments - Experience working within SAFe Agile processes and cross-functional product delivery teams ## Core Skills - Product strategy and roadmap development - Customer research, segmentation, and journey design - Software product lifecycle management - Data-driven decision making and analytics - Go-to-market strategy for software products - Cross-functional leadership and stakeholder alignment - SAFe Agile processes and product delivery - Customer experience optimization and retention strategies ## Leadership Capabilities - Strong customer-first mindset with product intuition - Strategic thinker with execution discipline - Clear communicator and storyteller - Results-driven with end-to-end ownership - High learning agility and adaptability ## Impact & Scope - Directly impacts customer experience, product adop…