Software Administrator Level 3

**Responsibilities:** - Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. - Manages IT system infrastructure and any processes related to these systems. - Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. - Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. - Provides support for the escalation and communication of status to agency management and internal customers. - Provides support for the dispatch system and hardware problems and remains involved in the resolution process. - Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. **Required Skills:** - Must be a U.S. Citizen - TS/SCI with polygraph required - Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience on projects with similar software processes may be substituted for a bachelor’s degree. - Provide support for implementation, troubleshooting and maintenance of IT systems - Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems - Manage the daily activities of configuration and operation of IT systems - Provide assistance to users in accessing and using IT systems - Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems - Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. - Provide support for the escalation and communication of status to agency management and internal customers - Optimize system operations and resource utilization, and perform system capacity analysis and planning - Provide in-depth experience in trouble-shooting IT systems - Provide detailed analysis and feedback to agency management and internal customers for escalated tickets - Provide support for the dispatch system and hardware problems and remains involved in the resolution process - Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance - Support the design of systems, mission architecture and associated hardware - Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) - Analyze and resolve complex problems associated with server hardware, applications and software integration **Compensation Range: 147,000 - 197,000** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ *Compensation ranges encompass a total compensation package and are a general guideline only and not intended as a guaranteed and/or implied final compensation or salary for this job opening. Determination of official compensation or salary relies on several different factors including, but not limited to: level of position, complexity of job responsibilities, geographic location, candidate’s scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements and alignment with local market data.* *Our compensation includes other indirect fina…