Social Services Coordinator

## **Position Overview** The Social Service Coordinator supports the well-being and engagement of residents at two senior housing communities, allocating approximately 60% of their time to a 80-unit property and 40% to a 34-unit property, both serving senior and/or disabled residents. The coordinator ensures that residents’ social service, behavioral health, and physical health needs are identified and addressed through appropriate referrals and coordination with community service providers while working closely with property management to support resident wellness and independence. The role also includes planning and facilitating daily and monthly programming that promotes community involvement, including activities such as Bingo, arts and crafts, chair exercises, resident luncheons, and educational workshops on topics such as health and finance. In addition, the coordinator develops a monthly activities calendar in collaboration with the Property Manager, encourages resident participation in programs and services, maintains an organized and sanitary activity environment, and ensures that necessary supplies are available to support resident activities. ### **What We Offer** - **Pay:** $27.00–$28.00 per hour - **Schedule:** Full-time (40 hours per week), **Monday–Friday, 8:00 AM–5:00 PM** - **Benefits:** Medical, Dental, Vision, Life Insurance; **401(k) with employer match** - **Time Off:** Paid vacation and **15 paid company holidays** ### **Key Responsibilities** - Develop and maintain healthy and productive professional helping relationships with all residents to ensure that: - Residents’ social service, behavioral healthcare, and physical healthcare needs are routinely, promptly and appropriately addressed - Residents actively participate in voluntary services by attending meetings and scheduled appointments; - Residents and their guests conduct themselves appropriately and in a manner that promotes mutual respect among property management staff and resident neighbors and promotes and maintains harmony in the community; - Residents actively cooperate with property management and maintenance staff in maintaining their units and addressing special maintenance problems (e.g. hoarding, bed bug infestations and other pest management problems, etc.). - Residents have access to and participate in on-site workshops and social programs designed to develop their skills for maintaining long-term housing stability, for living in the community independently and self-sufficiently, and for integrating into the wider community. - Residents seek appropriate assistance in solving problems, addressing changes and responding to crises; - Residents achieve and maintain a maximum level of independence and self-sufficiency in their homes; - Residents achieve long-term residential stability at their homes in the HACLA community. - Conduct regular meetings with property management staff and service providers to establish and continuously improve standard policies and procedures for effectively addressing resident and property issues and concerns. - As needed, and via collaboration with property management, security and maintenance staff and staff from the community agencies serving residents, develops, documents and coordinates the execution of collaborative and intensive individualized plans for addressing the specialized needs of those residents experiencing significant challenges to maintaining residential stability (e.g. recurring lease violations, smoking, continued hoarding, repeat bed bug infestations, etc.). - Conducts frequent and routine friendly visits to resident units to maintain a positive presence in the community and awareness among residents of the Social Service Coordinator’s purpose and availability. - Develops, plans, coordinates and, as appropriate, conducts regular training programs for property management, maintenance, security and other staff members to develop staff skills and expertise in operating high quality permanent…