Social Service Designee

**POSITION SUMMARY:** The Social Services Designee job entails clerical support of all nursing staff. This support is only provided within the scope of the Social Service Designee and does not assume job description or other duties required of a licensed CNA, LVN or RN. This position may also provide direct support to the Office Manager as scheduled. This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support the Organization’s strategic plan and the goals. The Resident Assessment Coordinator (MDS) has a direct reporting responsibility to SNF Administrator. **ESSENTIAL FUNCTIONS:** 1. Provides full clerical support to nurse’s station to meet needs of staff and residents. 2. Answers telephones, processes faxes as needed, and operates all other general office equipment. 3. Responds to vendors, family, resident, patient and guests requests or forwards the information to the proper staff if the request is outside of the scope of this position. 4. This position may provide support to the Office Manager included but not limited to stocking, central supply, billing, payroll, and scheduling. 5. Participates in quality assurance. 6. Attends and participates in events and meetings as assigned by direct supervisor. 7. Supports nursing staff in all facets in accordance with scope of qualifications. 8. Must maintain the highest level of confidentiality at all times. 9. The ability to maintain business/professional boundaries with all staff, management and outside vendors. 10. Maintains compliance with company policy. 11. Responds to all verbal and written communication within 24 hours of receipt. 12. Attends and participates in Department meetings. 13. Assists with special projects as needed. 14. Ensures the safety, health and welfare of staff and residents at all times. 15. Provides encouragement, guidance and resources to staff and residents when needed. 16. Acts as a positive role model and mentor for staff. 17. Adheres to company policies and Corporate Compliance and Ethics Program Code of Conduct. 18. Other duties as assigned from direct supervisor and/or department Director. **MINIMUM QUALIFICATIONS:** 1. Provides full clerical support to nurse’s station to meet needs of staff and residents. 2. Answers telephones, processes faxes as needed, and operates all other general office equipment. 3. 3. Responds to vendors, family, resident, patient and guests requests or forwards the information to the proper 4. staff if the request is outside of the scope of this position. 5. This position may provide support to the Office Manager included but not limited to stocking, central supply, billing, payroll, and scheduling. 6. Participates in quality assurance. 7. Attends and participates in events and meetings as assigned by direct supervisor. 8. Supports nursing staff in all facets in accordance with scope of qualifications. 9. Must maintain the highest level of confidentiality at all times. 10. The ability to maintain business/professional boundaries with all staff, management and outside vendors. 11. Maintains compliance with company policy. 12. Responds to all verbal and written communication within 24 hours of receipt. 13. Attends and participates in Department meetings. 14. Assists with special projects as needed. 15. Ensures the safety, health and welfare of staff and residents at all times. 16. Provides encouragement, guidance and resources to staff and residents when needed. 17. Acts as a positive role model and mentor for staff. 18. Adheres to company policies and Corporate Compliance and Ethics Program Code of Conduct. 19. Other duties as assigned from direct supervisor and/or department Director.