Social Intelligence Manager

### **About Athena** Athena is a creative place for leaders, risk-takers, and boundary-pushers. We partner with organizations looking to transform their presence, reputation, and performance. For more than a decade, we’ve delivered business insights, marketing strategies, and brand activations for leading organizations across industries ranging from telecommunications to major league sports. Our people make Athena, Athena. As a three-time Philadelphia Inquirer Top Workplace, we pride ourselves on fostering an environment where passion meets excellence. We are solutions‑oriented, collaborative, and not afraid to roll up our sleeves to make work that works—while sharing a few laughs along the way. ### **About the role** As the Social Intelligence Manager, you’ll lead day-to-day social listening, alerting, and reporting workstreams for a Fortune 50 client, helping the team identify emerging issues, translate digital conversation into actionable insights, and support timely client decision-making. This role requires a balance of strategic thinking, hands-on analysis, project management, and confident client partnership. As part of a high-performing team of analysts, the Social Intelligence Manager will work closely with the account leader to collaborate with the client to uncover new opportunities to deliver insights and enhance brand, business, and customer intelligence. Additionally, this individual will contribute to integrated digital reporting for the client, including paid social, organic social, and website metrics. We're looking for someone who enjoys uncovering patterns within complex datasets, thrives in fast-moving environments, and can confidently communicate meaningful business insights to executive audiences. ### **Requirements** **What** **you’ll** **be responsible for:** - Lead daily social listening activities, monitoring brand health, reputation, competitive activity, emerging issues, and key business priorities while delivering timely intelligence to client stakeholders. - Build and maintain advanced Boolean queries across Sprinklr, Brandwatch, NetBase, Talkwalker, Meltwater, or similar social listening platforms. - Monitor brand health, emerging issues, competitive activity, and conversation trends in real time. - Analyze competitive landscape, industry trends, consumer sentiment, and emerging conversations to identify opportunities, risks, and actionable recommendations. - Develop executive-ready dashboards, reports, and presentations highlighting social, digital, and website performance for senior client leadership. - Deliver strategic recommendations that improve brand intelligence, communications strategy, and enterprise decision-making through actionable insights derived from social and digital analytics - Operating within a flexible and occasionally adjusted schedule, with the possibility of evening and/or weekend work to support real-time monitoring and client needs **Skills and experience you should have:** - 5-7 years in social media or digital marketing analytics - Expertise using enterprise social listening platforms such as Sprinklr, Brandwatch, Talkwalker, Meltwater, NetBase Quid, Synthesio, Hootsuite, or similar platforms, including advanced Boolean query development and optimization. - Strong strategic understanding of social listening capabilities and passion for staying educated about developments - Experience analyzing paid, owned, and earned social media performance across multiple digital channels - Experience with Google Analytics 4 (GA4) or comparable website analytics platforms - Demonstrated ability to translate complex data sets into insightful non-technical stories - Excellent written and verbal communication skills - Experience presenting insights to senior leadership through executive-ready reports, dashboards, and presentations - Must be able to lead and work collaboratively with internal and external teams - High level of comfort operating within a fast-paced environment and manag…