Social & Community Coordinator

## **About Away** We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. ## **Join The Crew** We are hiring a **Social & Community Coordinator** to join our Brand team. This position reports to the Sr. Director, Social Media & Community and takes Away further by focusing on the high-quality, always on brand execution of community management and social operations — ensuring our channels feel active, responsive, and consistently aligned with our brand voice. We’re looking for someone that’s highly organized, culturally tuned-in, and energized by the zeitgeist – online and offline. This role is for you if you bring a natural empathy to audience interactions and thrive in dynamic environments where attention to detail and consistent brand execution are paramount. ## **What you’ll do as the Social & Community Coordinator** - You'll execute daily community management across TikTok, Instagram, YouTube, Pinterest, and emerging platforms, ensuring a consistent and culturally relevant brand presence - You'll write thoughtful, on-brand responses to comments and DMs, proactively engaging with audiences to build meaningful connection and participation - You'll moderate conversations across channels to maintain a positive, elevated, and brand-safe community environment - You'll route customer service and support-related inquiries to appropriate teams while maintaining a polished, empathetic, and reassuring tone - You'll maintain and update the social content calendar in partnership with the Social Media Senior Manager, ensuring alignment across campaigns and priorities - You'll handle content scheduling, publishing, tagging, QA, and end-to-end channel execution across platforms - You'll support creative ideation and briefing for social-first content across Instagram, TikTok, YouTube, and Pinterest - You'll monitor trends, cultural moments, creators, and conversations to identify timely opportunities for brand participation - You'll surface community-driven content ideas, reactive opportunities, and audience participation concepts to support ongoing content strategy - You'll support community experiences and micro-events in partnership with the Community Manager, helping bring engagement initiatives to life - You'll ensure all published content aligns with brand voice, visual identity, and platform best practices ## **Who you are** - You have a minimum of 2 years of experience in social media, community management, content coordination, or digital marketing - You have a proven ability to manage high volumes of comments and DMs with accuracy, speed, and strong judgment - You have exceptional attention to detail, especially in managing content calendars, publishing workflows, and QA processes - You have strong written communication skills with the ability to maintain a consistent brand tone - You have experience with community engagement, moderation, and the routing or escalation of customer service issues - You are highly organized with the ability to manage personal workstreams and adapt to changing timelines in partnership with your manager - You are comfortable working in fast-paced, real-time environments and agile in adapting your approach to shifting priorities - You have familiarity with social scheduling tools or content management systems - You have a passion for social media, culture, and building meaningful audience engagement through day-to-day interaction - You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand - You’re agile, and motivated by a fast-paced and ever changing environment - You’re passionate about transforming travel for all (but that’s a given!) *Excited to join the team, but not sure you meet all of the qualifica…