SMB Account Management Team Lead

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we’re building the platform that helps people discover and get almost anything in their city delivered in minutes. As part of DoorDash, we’re scaling across 30+ countries, serving 55+ million registered users and partnering with more than 200,000 restaurants and retailers globally. In Norway, restaurants are one of the most important parts of our business — and our Account Management team is central to how they grow with Wolt. We help partners improve performance, reach more customers, adopt products like Wolt Ads, Promotions, Wolt Drive, Storefront and Wolt+, and build stronger, more profitable businesses. We’re now looking for an Account Management Team Lead to lead hree Account Managers responsible for a nationwide portfolio of roughly 450 SMB restaurant partners across Norway. This is a high-impact commercial leadership role for someone who wants to build both people and business results. You’ll coach a talented AM team, improve how we prioritize and grow our partner portfolio, raise the quality of commercial conversations, and turn data into concrete action. Your work will directly influence GOV growth, Ads and Promo revenue, Wolt Drive and Storefront adoption, and the way Account Management is run in Norway. You’ll report to the Sub-regional Head of Account Management for Norway, Luxembourg and Iceland and work closely with the wider Norwegian AM team, including Enterprise Account Managers, as well as Sales, Merchant Services, Marketing, Strategy & Operations, Ads & Promotions, Wolt Drive and Storefront. This is a rare opportunity to shape a core commercial team at Wolt Norway. What you’ll be doing As Account Management Team Lead, you will be responsible for leading, coaching, and developing a high-performing team of Account Managers while driving commercial impact across a large and strategically important restaurant portfolio. You will help translate Wolt’s commercial strategy into strong day-to-day execution in the field — making sure the team knows where to focus, how to use data, how to grow partners, and how to deliver consistently across Norway. Day-to-day in this role you’ll: Lead, coach, and develop three SMB Account Managers managing restaurant partners across Norway. Support your team in building robust relationships with partners to understand their needs and identify opportunities for growth. Drive commercial performance across GOV growth, Wolt Ads, Promotions, Wolt Drive, Storefront, and other strategic priorities. Support team in commercial negotiations and operational problem-solving. Build a high performance, high ownership team through clear priorities, regular coaching, performance follow-up, and ongoing collaboration. Lead by example by demonstrating Wolt values and behaviors, creating a positive work environment that enables the team to grow. Our humble expectations Solid experience from account management, sales, customer success or business development. Experience leading commercial team members, setting goals, coaching on performance and holding them accountable for results. Strong analytical skills and commercial acumen — comfortable using dashboards, spreadsheets, and performance data to make decisions. Excellent relationship builder who collaborates across Marketing, Operation…