Slot Technician

## Location: Arlington,Washington,United States **Starting Wage: $23.00/hr.** **Company Standards** At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. **Responsibilities** - Performs repairs and service requirements necessary for slot machines and related gaming equipment. - Maintain an understanding of PC hardware and software such as Operating System IO boards, video cards, hard drives and RAM in order to troubleshoot and repair faulty equipment. - Safely and effectively operate basic shop tools including hand tools, soldering equipment, and electronic test equipment. - Maintain proper documentation on department repair logs, shift logs, PM logs, etc. - Consistently use machine entry procedures to proactively identify or prevent future equipment problems. - Complete machine moves and other projects as assigned. - Respond to gaming floor calls in a timely manner (within 3 minutes) while providing exceptional guest service. - Gain a basic understanding of the parts ordering and stocking systems. - Follow policies and procedures as they relate to technical operations. Provide input on how policies and procedures may be streamlined to enhance performance or improve safety and security of equipment. - Help maintain cleanliness of gaming floor. - Work nights, weekends and holidays as required. - Performs other duties as assigned. **Qualifications** - Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently. - Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills. - Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts. - Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions. - Casino experience preferred. - Basic electronic/mechanical background required. - Knowledge of Slot machine functions preferred. **Certificates, Licenses, Regulations** - Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State. **Physical Demands and Work Environment** Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Occasionally lift and/or move up to 75-85 pounds. Requires repetitive movement daily with sedentary work, frequent bending and crouching. This is a 24 hour, 7 days a week work operation. [Apply to this job](https://angelofthewinds.recruiterbox.com/jobs/fk0zrxp/?apply=true)