Site Support Staff

**Site Support Staff** **Job ID: A26-082** **Location: Ossineke** **About Our Family:** Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay. **Your Valued Contributions:** Welcomes and assists patients, their families and visitors entering the health center. Answers questions, and provides information creating an atmosphere that is caring, yet efficient. Operates the phone system to relay incoming, outgoing, and interoffice calls, as well as schedules appointments for multiple sites. Maintains health records according to established health center procedures. Assists providers in the administration of patient care in assigned clinical areas. Assists in examinations, procedures, diagnostic studies, and treatment of patients under direction of a Medical Provider. Performs general administrative duties in accordance with CLIA, NCQA, PCMH, government standards and company policies and procedures. *Clerical* 1. Checks patients in and out of the health centers. 1. Greets visitors, determines nature of business, and refers visitors to appropriate personnel. 2. Maintains waiting room safety and informs Safety Coordinator. 3. Enters new patient data into EHR, verifying insurance and assuring appropriate authorizations have been received. 4. Upon check out, verifies accuracy of providers’ charges and accepts payments. 2. Processes billings and payments. 1. If applicable, prepares all nursing home billings for monthly visits and responsible for return of slips from providers. 2. Matches daily batch report to schedule ensuring all patients seen have a corresponding charge. 3. Answer patient questions regarding accounts and documents all conversations regarding account in notes. Makes all necessary corrections, refiles, or postings in Receivable module as needed. 4. Verifies and balances all entries at the end of day by printing the daily batch report and deposit slip 5. Verifies accuracy of the daily deposit and sends in deposit bag to designate site at the end of the day 3. Maintains health records according to established health center procedures. 1. Reviews medical records for completeness and accuracy, verifying with health personnel as necessary. 2. Maintains indexes within electronic health record and storage and retrieval systems. 3. Retrieves health records as requested. 4. Trains clerical staff in health record processing activities. 4. Schedules patient appointments. 1. Contacts patients regarding rescheduling and appointment reminders. 2. Confirms demographic information. 3. Sends new patient enrollment packets to patients prior to first appointment. 4. Sends no-show letters to patients, referring patients to AHC care and case managers as appropriate. 5. Assists clinic staff with tasks within scope of practice, such as processing referrals, processing collection issues, and setting up medical consultations. 6. Reschedules patient load for providers. 7. Schedules follow-up appointments for patients upon checkout. 5. Operates telephone and paging system. 1. Answers telephone and responds to inquiry by directing caller to appropriate personnel. 2. Operates paging system to relay in-house announcements or call individuals to the phone. 3. Makes collections calls as required. *Clinical* 1. Supports and assists clinical providers and professionals. 1. Participate in huddles with provider and care team. Identify scheduling opportunities, determine special needs for patients arriving that clinic day, identify patients who need care outside of their scheduled visit, and those with missed appointments needing rescheduling. 2. Screen and respond to patient phone…