SITE SUPERVISOR

***Looking for a mission driven career?*** Don't just touch people's lives, help them change their lives. Working with the Ironton-Lawrence County Community Action Organization Team is more than just a job, it is a mission. The ILCAO is a role model community agency for positively impacting people's lives. If helping people in our community overcome major obstacles in their lives like losing their job or changing careers, finding good quality housing and award-winning healthcare, or even helping children get the foundations of an excellent education sounds exciting, then we want to meet you. Our mission is to measurably improve the well-being of our community by providing opportunities for those in need. The ILCAO has over a dozen departments that provide services ranging from education and health care to large scale economic development projects. Our departments provide services that touch nearly every aspect of life, and our employees are mission-driven agents of change in Lawrence County. We sincerely believe that we can each be the positive change we want to see in our area. **JOB SUMMARY:** The Site Supervisor for the Family Medical Centers serves as the key liaison between the staff and Family Medical Centers Administration, ensuring the seamless and efficient operation of assigned sites. This position is responsible for overseeing the day-to-day operations within the site, maintaining an optimal workflow, and fostering a productive and professional work environment. The Site Supervisor plays a critical role in aligning site operations with the strategic objectives of Family Medical Centers, ensuring the delivery of exceptional patient care and organizational excellence. The Site Supervisor will be expected to set an example of quality customer service and positively promote the brand of the Family Medical Center. **QUALIFICATIONS:** 1. **Education:** High school diploma or GED. Two-year Associate’s Degree in health related field or business or graduate of professional school preferred. 2. **Experience:** Minimum of one year’s experience in a health care organization. **REPORTS TO**: Healthcare Operations Manager **JOB SUPERVISORY RESPONSIBILITIES**: Supervises office staff at assigned site(s) **ESSENTIAL JOB RESPONSIBILITIES:** - Manages daily operations at satellite offices and coordinates the work activities and schedules. - Ensures provisions of safe, high-quality patient care by the staff. - Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care. - Ensures that all processes are effectively and efficiently in place and that all sites are operative and functioning appropriately. - Reviews processes and makes recommendations for improvement. - Creates goals for all site operations and ensures that these goals are in line with organization goals. - Operates within the context of an established budget. Makes recommendations for annual budget and maximizes opportunities to meet and exceed budget guidelines. - Responsible for the day-to-day operations of all Sites. - Assists in recruitment, hiring, orientation, discipline, and performance management of all office staff. Discipline procedures should be done in consultation with the Operations Manager. - Provides an objective and honest evaluation of staff at 90 days’ employment and annually as required by Human Resources. - Responsible for making direct contact with the Operations Manager when calling in due to illness or emergencies. - Responsible for monitoring, inspecting and reporting safety hazards, facility needs and recommended improvements. - Responsible for monitoring patient cycle times on a daily, consistent basis and identifies potential inefficiencies requiring analysis. Discusses inefficiencies with office staff and/or leadership team members to determine and implement resolutions. - Responsible for interacting with patients assuring patient-centered care is provided. - Resp…