Site Manager

**Site Manager** POSITION PROFILE Accountable for daily operations of small to medium site and manages small team. Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership Job Duties and Responsibilities � Responsible to manage daily operations of a small-medium size site while managing a small � team of direct reports � Prioritizes multiple and competing priorities. Communicates team vision and priorities while � creating a helpful and positive work culture to maximize retention. � Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing � products/processes or provides alternatives to opportunities and situations. � Manages total production labor percentages by achieving percentage of production worker labor � and quality control labor established by the company. � Improves quality of operations while consistently applying effective implementation and � management of RICOH Service Excellence tools. � Ensuring achievement of Service Level Agreements, the Site Manager is responsible for � working with the customer to improve business processes, with support of AOM/ESM or NOM. � Creates and maintains a customer-focused environment with regular end-user feedback and � customer satisfaction surveys, focusing on business retention, customer service � Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and � Deadline standards and compliance, utilizing tools and best practices. � Ensures that location is properly staffed by matching employee skills and equipment with � production demands. � Motivates employees and recognizes their accomplishments in a timely manner leveraging the � Ricoh Recognizes programs. � Clearly communicates job expectations/consequences of direct reports by training, crosstraining, coaching, counseling, directing, evaluating the work of subordinates to increase their � work output and work quality. � Identify training and performance planning targets through the development of assigned staff � through Individual Development Plan Management � Responsible for evaluating team member performance and providing career development and � training opportunities. � Maintains formal contact with the customer on a daily basis � Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM � or NOM. � Identify gaps/scope creep in service delivery and adjust process documentation to work within � the client or Ricoh framework while ensuring financial responsibilities are met � Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and � communicating with sales department. � Is responsible for creating/supporting site required reporting, customer presentations and � business reviews to ensure alignment with contractual requirements and value add reporting, � with support of AOM/ESM or NOM. � Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications Typically Requires: � High school or GED is required. � 3-5 years of work experience in a related field (B2B and/or technical). � Previous 2 years of managerial work experience strongly preferred. � Previous 3-5 years Customer facing work experience required. � Demonstrated high level knowledge and understanding of technology. � Off 360 proficient user KNOWLEDGE, Skills And Abilities � Strategical thought processor of issues � Ability to present to a medium sized group � Complex Problem-Solving Skills � Professional Customer Service skills � Professional Technical aptitude � Professional Written and Verbal Communication skills **Working Conditions, MENTAL aND PHYSICAL DEMANDS** � Typically, an office environment with adequate lighting and…