Site Leader

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ***Job Summary*** The Workplace Experience Team Manager & Orange County Hub Site Leader serves as the strategic leader for the Orange County Hub and the Workplace Experience onsite team. This role is responsible for creating and delivering exceptional employee and guest experience while ensuring seamless workplace operations, operational excellence, and team performance. As the lead onsite representative, this individual will oversee day-to-day workplace operations, employee engagement initiatives, workplace programs, and site services while managing and developing the Workplace Experience team. The role requires a hospitality-driven leader who can foster strong client and stakeholder relationships, drive innovation, and create a workplace culture that reflects the client's values and vision for the workplace of the future. ***Key Responsibilities*** **Orange County Hub Site Leader** Hub Management: - Serve as the primary onsite point of contact for employees, visitors, vendors, and workplace-related inquiries. - Lead the overall management and operations of the Orange County Hub. - Champion a workplace environment that reflects company values, culture, brand standards, and employee experience goals. - Foster employee engagement by creating a welcoming, inclusive, and highly functional workplace environment. - Own day-to-day site operations, ensuring exceptional workplace experiences for employees and guests. - Manage site-level budgets and expenses while identifying opportunities for operational efficiencies. - Coordinate workplace programs, events, communications, and employee engagement initiatives. - Maintain and oversee the site calendar, ensuring effective planning and execution of events and activities. - Establish, review, and maintain site-specific operating procedures and workplace standards. - Conduct regular workplace walkthroughs to ensure facilities are operating effectively and presenting at a high standard. Client Experience & Stakeholder Management: - Build and maintain strong relationships with client leadership, employees, and key stakeholders. - Deliver exceptional service quality as reflected through employee feedback, stakeholder satisfaction, and performance metrics. - Anticipate workplace needs and implement solutions that enhance employee experience. - Collaborate with business leaders to support cultural initiatives, workplace programs, and organizational priorities. - Act as a trusted advisor regarding workplace experience, engagement, and operational improvements. - Create memorable experiences that delight employees and guests while enhancing workplace satisfaction. Facilities, Vendor, and Operational Coordination: - Partner closely with Facilities Management, Security, IT, and vendors to ensure seamless building operations. - Coordinate workplace resources, services, and activities across the site. - Monitor and support workplace technology and facility systems, including: - Reservation and workplace management systems - Digital signage - Audio-visual systems - Badge access systems - Security systems - Workplace communication tools - Ensure facilities are maintained to the highest standards of functionality, safety, and presentation. - Support business continuity plans and respond to operational issues as needed. Safety, Compliance & Sustainability: - Ensure compliance with all company, client, regional, and global policies and procedures.…