Silks Server

DUTIES AND RESPONSIBILITIES: - Welcomes each party to the dining room and explains the many food and beverage amenities available to the guests. - Serves alcoholic and non-alcoholic beverages to guests in the dining room as may be required to ensure maximum levels of guest service. - Handles decision-making, problem solving, complaint resolution, and customer service matters in accordance with skill levels. - Ensures appearance of assigned station or service areas are maintained in a clean and functional manner. - Follows all dining room operating procedures, safety and sanitation regulations and departmental policies and procedures. - Notifies appropriate staff members when assistance is needed. - Demonstrates an upbeat and outgoing demeanor while on duty. - Ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols. - Promotes outstanding customer relations. - Performs other related duties as may be assigned by reporting senior QUALIFICATIONS: - High school diploma or GED preferred. - Technical school or formal apprenticeship may be required. - Requires knowledge and skills needed to safely serve beverages in accordance with internal policies and external regulations and/or laws. - Requires the knowledge, skills, and abilities to work with personal computers, point of sale systems, credit card/players club card systems, cash, etc. - Must be knowledgeable in food and beverage sanitation, guest service, cash control policies, practices, and protocols. - Must be able to work effectively with peers, staff members, and regulatory agency personnel. - Strong written and oral communication skills required. - Ability to solve problems and deal with a variety of situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.