Showroom Manager ( Legacy Place)

**RESPONSIBILITIES:** **Sales Leadership + Accountability** - Manage, monitor, and execute customer appointments to drive sales and deliver an exceptional experience. - Manage walk-in traffic effectively to maximize sales opportunities and ensure a seamless customer experience. - Own and drive showroom key performance metrics, including sales plan, conversion rates, UPT, alteration and remake cost, and average order value (AOV). - Analyze showroom sales data to identify opportunities for growth and implement actionable plans to improve results. - Build strong relationships with all clients, ensuring personalized experiences and post-purchase follow-ups. - Collaborate with the marketing team to increase customer appointments and showroom foot traffic. - Actively seek and develop local partnerships to enhance brand presence and customer outreach. - Hold showroom teams accountable for achieving results and meeting performance expectations. - Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support. - Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards. - Create and develop new corporate partnerships to drive sales growth and expand market reach. **Operational Excellence** - Ensure showroom operations run smoothly, meeting company standards for appearance, cleanliness, and efficiency. - Manage showroom payroll, staffing, and scheduling to optimize productivity and service levels. - Oversee inventory management, ensuring products are merchandised to maximize sales and customer experience. - Communicate product or merchandising needs and opportunities to the District Manager and relevant teams. - Solve operational challenges proactively with a focus on improving efficiency and customer satisfaction. - Be flexible to the needs of the business and able to pivot to align with changing promotions or company direction. **Fittings and Alterations** - Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort. - Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner. - Oversee the fitting process by holding the team accountable for quality and efficiency. - Collaborate with tailors and alteration specialists to communicate customer requirements effectively. - Educate customers on the fitting process and set clear expectations for alterations and delivery timelines. - Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards. **People Development** - Recruit, onboard, and develop a high-performing showroom team that is sales-driven and customer-focused. - Retain top-performing staff by providing growth opportunities, recognition, and mentorship. - Provide consistent coaching, feedback, and training on product knowledge, sales techniques, and customer service. - Foster a positive and collaborative team environment, aligned with company values and objectives. **Customer Experience** - Ensure every customer interaction reflects the brand’s commitment to exceptional service. - Handle escalated customer concerns with professionalism and urgency, ensuring positive outcomes. - Develop strategies to enhance customer engagement and loyalty, leveraging feedback to drive continuous improvement. - Lead showroom events and initiatives to build community connections and brand awareness. **Entrepreneurial/Be a Business Owner Mindset** - Bring forward new ideas, initiatives, and improvements to elevate showroom performance and customer satisfaction. - Act as an ambassador for the brand in the local market, representing the showroom at events and fostering relationships that drive future business. - Share best practices with peers and contribute to the success of the broader retail team. **REQUIREMENTS:** - 3+ years of retail manage…