Showroom Account Manager

**The company** Corston Architectural Detail was established by a team of creative designers and engineers with a shared vision to create hand finished architectural details that flow seamlessly from room to room. Our coordinating collections of solid brass switches, sockets, hardware and lighting are made to last. We’ve grown quickly and seen huge success in our five years - launching in the UK, EU, UAE and USA. The key to our success lies in our high-quality products, outstanding customer service and operations team, who ensure that Corston customers receive a positive, engaging experience every step of the way. **The role** As our Showroom Accounts Manager, you will lead the team and daily operations, drive footfall and ensure every customer receives an excellent experience. This role blends hands-on showroom leadership with multi-channel customer support (in person, over the phone, and via email), as well as proactive outreach to trade professionals to drive footfall. You will be responsible for driving sales, growing the business at a city level, lead client meetings in the showroom, as well as helping the team meet and exceed targets across revenue and customer experience. Working with the press team, you will be an ambassador for the Corston brand, helping build its impact and influence in your market. You’ll be a confident communicator and a natural relationship builder - comfortable engaging with walk-in customers, showroom events, handling technical enquiries queries, and reaching out to trade customers to invite them into the showroom. Every day is different, and we need someone who has high energy, who embraces change with confidence and enthusiasm. #INDUS ### Key Responsibilities - Lead, drive and build a high performing team within the showroom team - Ensure Corston showroom is to the highest standard - all displays are neat, tidy at all times - Proactively reach out to trade professionals to introduce Corston and invite them to visit the showroom - Host client meetings, lunch and learns, and networking events within the showroom - Liaise with local relevant industry and media professionals to build the Corston network when required. - Ensure all customer details are collected within the showroom and followed up by the showroom team - Lead by example, ensuring the Corston customer experience is always met to the highest standard - Build strategies to increase business within the city - Work closely with the Training Team to ensure best in class experiences and KPIs are met across service, showrooms and sales - Build long term relationships with retail and trade customers #INDUS ### Skills, Knowledge and Expertise - Minimum 2 years of sales / account management - Excellent customer experience skills - Experience within the home and interiors industry - Excellent in-person and telephone skills - Excellent verbal and written skills - Thrives in face-paced environment - The ability to build strong relationships - Highly task and KPI driven #INDUS