Shop Foreman

**Greensboro Chrysler Dodge Jeep Ram**, a Hudson Automotive Company, is actively seeking for an **Automotive Shop Foreman** to join our award-winning, high-volume service team. **Hudson Automotive Group**, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 60 dealerships and more than 4,500 employees throughout 8 States concentrated in the Southeast. Why choose **Greensboro Chrysler Dodge Jeep Ram** and Hudson Automotive Group? **Top Compensation** **Internal Advancement Opportunities** **Yearly PTO that starts accruing day 1 of hire** **CDJR Experience STRONGLY Preferred!** **ASE Master Certification Required!** **Other Benefits we offer:** - Medical, Dental, Vision Insurance - Life Insurance - 401k with match - Paid Vacation/Holidays - Accrued PTO - Employee development through training and advancement opportunities - Employee discounts on products & services - Balanced work schedule **Qualifications:** - Should have at least ten years of experience as an automotive technician - Successful completion of an automotive training program in a National Automotive Technicians - Education Foundation (NATEF)-certified high school or community college. - Certified by The National Institute of Automotive Service Excellence (ASE) in all eight automotive specialty areas (engine repair, engine performance, heating and air conditioning, electrical systems, automatic transmissions, manual transmission and Driveline, Brakes, Steering and Suspension) is preferred. - Certified Master Technician with manufacturer brand preferred. **ESSENTIAL DUTIES:** - Diagnoses and repairs vehicles accurately and within a reasonable time frame in accordance with dealership and factory standards. - Recruits, interviews, hires, and motivates qualified automotive technicians. - Assists technicians in developing their skills and competencies. - Perform advanced removal and replacement, and diagnostic work accurately according to daily work orders as received from any manager including: emission control systems; throttle body injection; electrical problems on computerized vehicles; conditions between computer, ignition, and mechanical problems; anti-lock brake systems; cruise control; all non-computerized accessories; drivability problems; on-board computer problems; import fuel injection; import ignition on computerized vehicles; auto transmissions; computerized A/C systems; and four wheel drive internal components. - Train members of the service department thoroughly in various vehicle maintenance and repair responsibilities. - Ensures that all department employees receive appropriate manufacturer training. - Conducts regular performance reviews for all technicians in accordance with dealership guidelines. - Ensures that all repairs are assigned to technicians in an equal and fair manner. - Provides technical support for technicians when necessary. - Ensures repairs are charged out correctly. - Checks progress of each repair order throughout the day. - Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. - Road test vehicles to quality check work performed - Accounts for all document, ensures that none are missing, and all are processed correctly. - Establishes and maintains customer follow-up program to confirm satisfaction with the service experience. - Handles all customer complaints within 24 hours, informing other managers as appropriate. - Manages department performance using tools such as the daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecast. - Monitors technicians’ daily productivity reports and corresponding payroll records. - Monitors shop condition, including cleanliness, sa…