SHOP CLERK

## Overview | **Age Requirement: 18 years or older** | | --- | | **Position Summary:** Responsible for collecting retail and fee sales, ensuring the Isleta Golf Shop and rental equipment are clean and in working order, and making tee time reservations for guests and tournaments while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guest. | | **Isleta Resort and Casino Guest Service Agreement** All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino. | | **Essential Functions and Responsibilities:** This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Responsible for receiving monies for green fees, carts, shop sales, and tournaments. Informs and assists guest with ongoing sales, promotions, and merchandise. Changes and updates merchandise displays to increase sales. Receives, inventories, and prices all merchandise. Cleans, organizes, and ensure the Isleta Golf Shop is neat. Keeps, maintains, and ensures “Special Events Calendar” boards are up-to-date and visible to guests. Informs staff of current and upcoming special events, tournaments, and promotions. Answers telephone calls and makes tee time reservations. Ensures an open and welcoming atmosphere that promotes skill enhancement. Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service. Gives basic instruction on all promotions and special events, as requested. Occasionally performs other duties as assigned. | | **Accountability and Supervision:** None | | **Education and Experience:** High School Diploma or General Education Degree (GED) equivalent, required. One (1) year customer service experience, required. Three (3) months cash handling experience, required. One (1) year sales experience, preferred. | | **Special Requirements, Licenses, and Certification** Must be able to acquire and maintain Gaming License issued through POIGRA. Must be able to successfully pass a pre-employment drug test and background investigation. Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs. Must maintain all Isleta Resort and Casino-wide educational and certification requirements. | | **Knowledge, Skills, and Abilities** Must possess and exhibit a positive attitude towards internal and external guests at all times. Must be able to take direction and feedback well. Must possess moderate computer skills and be able to operate Microsoft applications and software. Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision. Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar. Must be able to communicate in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact. Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals. Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals. Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data. Must possess strong critical and analytical thinking skills. Must…