Shift Supervisor (M2) - Boise, ID

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $72,000.00 - $99,000.00 Location: Boise,ID You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Responsibilities** - Develops and maintains customer relationships with all relevant individuals within the district, at all organizational levels. - Conducts regular customer visits to ensure customer satisfaction and identify service opportunities. - Manages, coaches, and directs all Customer Engineers within the district. - Responsible for performance management, including salary planning, career development, performance evaluations, goal setting, and corrective actions when necessary. - Provides regular business updates to employees, including information on business performance, new hires, new products, and organizational initiatives. May invite guest speakers as appropriate. - Initiates and manages reports required to support business operations and performance tracking. - Serves as the primary interface with Product Divisions regarding technical support, training, spare parts, and product reliability. - Oversees the CSD Award Program, including quarterly results, elections, and announcements. - Monitors the mentor program to ensure all new engineers are assigned a designated mentor. - Executes established customer escalation procedures. - Partners with the District Sales Engineer on account planning activities. - Develops service support plans for system sales and provides recommendations to CSD Management, Sales, and Field Engineering teams. - Responsible for district financial forecasting and cost management. - Accountable for achieving district financial performance objectives. - Oversees system installations, including planning, reporting, execution, pre-installation meetings, start-up meetings, and process support identification. - Manages the Return Material Authorization (RMA) process. - Evaluates Customer Engineer effectiveness and productivity, taking corrective action as needed. - Ensures accuracy and compliance of Customer Engineer time tracking through regular reviews, audits, and approvals. **Functional Knowledge** - Demonstrates understanding and application of procedures and concepts within the assigned job family. - Maintains basic knowledge of related functional areas. **Business Expertise** - Applies an understanding of how the team interacts with related functions to improve operational efficiency and business performance. **Leadership** - Provides direct supervision to employees, including setting priorities, managing workloads, and coaching team members to meet business objectives and daily deadlines. **Problem Solving** - Uses sound judgment to identify, troubleshoot, and resolve day-to-day technical and operational challenges. **Impact** - Directly i…