Shift Supervisor

**PURPOSE:** To ensure prompt, friendly, courteous customer service, accurate cash handling, store security and smooth store operations during designated shifts **RESPONSIBLILTIES:** 1. **CUSTOMER SERVICE** - Help customers find product locations, assist customers with carry-out if possible, or otherwise provide customer service that requires mobility in the store. - Answer customer questions and complaints, or refer to appropriate staff. - Issue credits to customers for returned items and ensure that returns are properly disposed of. - Help customers with Buying Club orders - Help customers with placing special orders - Hand out promotional and educational materials. - Answer phones by third ring. - Maintain store in clean, orderly condition during shift. - See that spills and other hazardous conditions are cleaned up promptly. 1. **FRONT END ADMINISTRATION** - Cover Floor Staff breaks on register. - Provide change for Floor Staff as needed from the safe. - Stock checkout stands with register supplies (bags, register tape, pens, etc.) and inform Operations Manager of low supplies. - Assist Operations Manager with notifying Floor Staff of price changes and specials and all changes in store policies and procedures affecting cashiering. - Coordinate Floor Staff stocking/cleaning when there are no customers to check out. - Find staff to fill in last minute holes in schedule. 1. **ALL STORE** - Deal with shoplifters, disorderly customers, and medical emergencies following established procedures. - Properly communicate between shift Floor Managers and department heads. (Emails, IOUS, special situations.) - Maintain the exterior of the store sweeping, trash, and snow removal as needed. - Trouble shoot equipment breakdowns during shift, following established procedures. - Perform routine maintenance tasks as needed during shift. 1. **SUPERVISION ASSISTANCE** - Train Floor Staff designated by Operations Manager. 1. Take trainees on tour of store, explains departments. 2. Review Floor Staff manual with trainee. *(future goal)* 3. Schedule practice time on registers in training mode. *(future goal)* 4. Work with trainees on regular register shifts. 5. Assist with typing or updating training manual as needed. *(future goal)* - Give input to Operations Manager on Floor Staff evaluations. 1. **OTHER RESPONSIBILITIES** - Attend Shift Supervisor meetings, department meetings and storewide meetings. **QUALIFICATIONS:** - Experience serving the public, handling multiple demands while staying calm. - Ability to project an outgoing, friendly personality. - Communications skills: good listening, clear instructions. - Familiarity with natural foods. - Attention to detail, accuracy. - Willingness to work one weekend day and some evenings. - Regular, predictable attendance. - At least 6 months experience at the store - Ability to lead - Demonstrates the ability to handle multiple demands - Ability to give clear instructions - Willingness and ability to learn and grow to the meet the changing requirements of the job.