Shift Supervisor

The Supervisor will lead and participate in a team to ensure the successful completion of assigned tasks. The employee is responsible for the running and leadership of the shift in the absence of the Supervisor. When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups. While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor. must have Floor care experience. Fast paced large warehouse environment. Duties include machine (auto scrubber) operation, warehouse floor care, supervision for 2+ team members, reports to manager. The Supervisor will lead and participate in a team to ensure the successful completion of assigned tasks. The employee is responsible for the running and leadership of the shift in the absence of the Supervisor. When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups. While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor. must have Floor care experience. Fast paced large warehouse environment. Duties include machine (auto scrubber) operation, warehouse floor care, supervision for 2+ team members, reports to manager. **Pay: $22.00 per hour.** The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. **Benefits:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit [ABM Employee Benefits | Staff & Management](https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf) ### Responsibilities - Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems. - Demonstrate capability and interest in training others. - Can be relied on to train service technicians and trainees. - Teach other technicians how to solve problems without solving the problem for them. - Keep technical knowledge up to date regarding equipment and concepts. - When presented with a problem, know what to do, and why, and whether to repair or replace. - Search out and read applicable manuals and online sources. - Belong to and take advantage of technical organizations to improve technical knowledge. - Demonstrate capability of a handling heavy workload of calls - Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system. - Follow point-by-point troubleshooting guides to find faults in a short period of time. - Avoid needless callbacks by checking complete system before leaving the job. - Check safety and limit controls for proper setting before leaving the job. - When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving. - Use proper tools and instruments for troubleshooting. - Inform customer when arriving at or leaving the job and when planning to return. - Explore a customer complaint to determine the real problem. - Respond to customer complaints with the proper amount of sympathy and empathy. - When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system. - Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step. - Demonstrate ability to accurately determine job priorities by: - Adhering to planned call schedule - Scheduling report time concurrent with jobs - Handling interruptions in stride - Having the proper tools, materials, and scheduled tasking when arriving at the job site - Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the…