Shift Manager

## Overview The Shift Manger plays an important role in training, developing and leading the crew. Serves as a critical part of the leadership team, helping the restaurant serve the most flavorful chicken and coordinates a smooth end to end operation to provide an exceptional Customer Experience. ## Responsibilities - - Plan his/her duties and responsibilities for each shift - Verifies compliance of procedures and protocols - Attends and resolves problems as they appear in the restaurant operation - Assist the General Manager - Coach and lead a team with no supervision - Involves himself in the operational and technical training of employees - Maintain a positive atmosphere of teamwork and full of energy - Verifies customer satisfaction/Handles customer complaints - Applies a continuous improvement mindset to processes and procedures - Open/close restaurant - Assist with inventory (logging) - Assist with staffing needs - Assist with controllables and labor - Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils. - Follows and abides by all safety rules, policies, and procedures ## Qualifications - - High School Diploma or equivalent required - 1+ year of experience in similar roles or with customer experience - Demonstrates strong leadership potential by actively supporting team dynamics. - Committed to guest satisfaction, upholding a guest-first mindset in all interactions. - Preferred: Food Handlers Card/ ServSafe Certification - Fluent in English & Spanish\* - Ability to work with computers - Must follow the company Personal Care and Hygiene policies Ability to lift and push 50 lbs. - Ability to stand for long periods - Flexibility to work nights, weekends, and holidays ## Expected Behaviors - Be Service OBSESSED - Friendly, welcoming attitude / Models customer orientation for other employees - Anticipates and prevents problems with a proactive attitude - Energetic Team Leader - Must have excellent interpersonal communication skills to work with others - Sense of urgency - Attention to details - Proactively help where it is most needed in the restaurant ## Pay Rate USD $22.00/Hr.