Shift Manager, Airport Parking

ABM is a leading provider of facility, engineering, and infrastructure solutions. We support critical environments with a strong focus on service, accountability, and operational excellence. The Sales Manager – Parking Department oversees the daily operations of the Airport Employee Parking Program at JFK Airport. This role is responsible for office operations, billing accuracy, account management, customer service, and coordination with ABM leadership and the Port Authority of New York and New Jersey. **Pay: $28.84 per hour.** The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. **Benefits:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM's [Employee Benefits | Staff & Management](https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf) ### Responsibilities · Manage daily operations of the Employee Parking Program office and staff activities · Ensure compliance with policies, airport regulations, and customer service standards · Provide updates to the General Manager and Operations Manager on daily operations and key issues · Oversee billing, fee collection, deposits, and account records · Coordinate new company account approvals with the Port Authority Administrator · Support customer service by phone and email in a professional and timely manner · Maintain records related to account changes, lost cards, damaged cards, and refunds · Reconcile monthly SAP reports and prepare billing summaries · Order and manage parking materials, office supplies, and program documentation · Identify opportunities to improve processes and support efficient operations ### Qualifications • 1 to 3 years of experience required · High school diploma or GED required · Associate’s degree or bachelor’s degree preferred · Experience in office management, parking operations, customer service, or administrative support preferred · Experience with billing, reconciliations, reporting, and recordkeeping · Strong communication, organization, and problem-solving skills · Proficiency in Microsoft Office required; SAP experience preferred Equal Employment Opportunity Statement ABM is an equal opportunity employer and considers all qualified applicants in accordance with applicable federal, state, and local laws. ### About the Company ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based sy…