Shelter and Hotline Advocate, Sun-Thu 12am-8am

**Shelter and Hotline Advocate** Full-time (40 hours), Shift: Sunday-Thursday 12am-8am This will feel like Saturday night through Thursday morning. Sojourner Family Peace Center employs dedicated, hardworking professionals who want to be of service to others and make a difference in Milwaukee and surrounding communities. If you have a desire to help support survivors and work with passionate colleagues, whose personal and professional experience is as diverse as the clients we serve, this may be the position for you. **Overview** Under the direction of the Supervisor of Shelter and Hotline Services, the Shelter and Hotline Advocate provides safety, support, advocacy, resources, and communication to co workers and guests in shelter as well as callers/texters to the crisis hotline. In accordance with the mission of Sojourner Family Peace Center. This role is critical to ensuring best-case outcomes in crisis circumstances and situations. This role requires a high level of communication, critical thinking, problem solving, and de-escalation skills, while requiring minimal supervision. **Total Rewards Program We Provide** Competitive Pay, $20.00/hour ($18.50 base pay + $1.50/hour for hours worked 12am-8am) Medical, Dental and Vision Insurance Short-Term Disability Insurance Group Life Insurance 403B Retirement Plan with Generous Match Comprehensive Wellness Program Flexible Spending Accounts Generous PTO Policy 5 Wellness Days per year 10 Paid Holidays Therapy Dog on site twice a month Employee Assistance Program Voluntary Benefits through Colonial Life Insurance Professional Development Opportunities **What are the Job Responsibilities?** **Shelter Responsibilities** -Safety: Possess full knowledge of emergency and safety procedures across building policies and personal crisis and intervention. -Communication: Assures effective communication between guests, case management, and other departments and documents guest needs, events, incidents, and concerns. -Documentation: Complete and ensure documentation is properly and accurately being entered into data system. Assist in compiling statistics, communicating across teams, and completing required reports. -Facilities: Complete formal safety checks of the Shelter and Shelter spaces such courtyard, hub, community rooms, bathrooms and other spaces. Monitor facilities to ensure that the shelter is clean, presentable and supplies are properly stocked at all times. Complete laundry as needed. Communicate safety hazards or broken items to facilities. -Community Living: Verify and record assigned chores. Assist residents with cleaning common areas as needed. Monitor the ongoing activity throughout the shelter. Provide support and interpret and enforce house rules and procedures for the new and current residents. -Meals: Assist and give orientation to Peace Dinner volunteers. Assist with meal set ups, clean ups, other kitchen procedures, and meal preparations as needed while maintaining a clean, safe, and orderly kitchen and food storage spaces. -Support: Complete additional tasks requested by the Shelter and Hotline Leadership team. Support Shelter Program Coordinators and Lead Shelter and Hotline Advocates in updating and completion of resident’s tasks. Know current referral sources. Actively listen and provide a non-judgmental environment for residents. -Intakes/Outtakes: Interview and complete the Intake process for new residents and facilitate the Outtake process for departing residents. Enter data for all residents who move in and move out immediately into database, communicate with team, and update boards as necessary. **Hotline Responsibilities** - Receive, disseminate, and record crisis, information/referral, jail release calls, and law enforcement calls. Review, complete and/or correct client forms and enter into the computerized data system. Maintain data integrity expectations. -Safety: Possess full knowledge of emergency and safety procedures. -Documentation: Complete and ensure…