Shark Ambassador:  Customer Service Specialist

# Shark Ambassador: Customer Service Specialist **Position Title:** Part-time Customer Service Specialist **Compensation:** Commensurate with experience **Hours:** 10:30am-1:00pm **Start Date:** Immediate Opening **Reports To:** Program Director ## ## Position Summary The Customer Service Specialist is the first point of contact for members, guests, and visitors. This role is responsible for creating a welcoming and professional environment while providing exceptional customer service. The position includes answering phones, checking in patrons during open swim and other activities, handling administrative tasks, and assisting with day-to-day facility operations. ## Key Responsibilities - Front Desk Operations - Greet and assist members, guests, and program participants in a friendly and professional manner. - Check in patrons for open swim, lessons, and other scheduled activities. - Manage daily attendance and membership check-ins accurately. - Process payments, registrations, and account updates as needed. - Customer Service - Answer incoming phone calls, respond to emails, and handle general inquiries. - Provide accurate information about facility hours, programs, memberships, and policies. - Resolve customer concerns or escalate issues to management as necessary. - Support a positive and inclusive atmosphere for all guests. - Administrative Support - Maintain organized records, reports, and attendance logs. - Assist with program scheduling, sign-ups, and communication. - Support marketing efforts by distributing flyers, updating bulletin boards, or assisting with social media updates. - Perform light clerical duties such as filing, copying, and data entry. - Facility Support - Monitor cleanliness and presentation of the front desk and lobby area. - Communicate any maintenance or safety concerns to the appropriate staff. - Assist with event check-ins, open swim management, or other special programs as needed. (Employees will be required to perform other related duties as assigned, including Shark directed work assignments in the event of a declared emergency.) ## Qualifications - Strong interpersonal and communication skills. - Customer service or front desk experience preferred. - Ability to multitask in a busy environment with professionalism and composure. - Basic computer skills, including familiarity with email and scheduling software. - Reliable, punctual, and able to work independently or as part of a team. - CPR/AED and First Aid certifications (or willingness to obtain) preferred. ## Work Schedule - Primarily during open swim hours (Mon-Sat; 10:30am-1:00pm) - Flexible schedule including evenings, weekends, and holidays as needed. - Shifts may vary depending on open swim times, facility programs, and special events. ## Compensation - Hourly rate: Commensurate with experience - Opportunities for advancement and cross-training in other facility roles.