Services Coordinator II (Country Hills)

About MidPen At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025. Property Name: Country Hills Property Type: Family Services Coordinator II The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. The Services Coordinator II provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement. Responsibilities: Program Efficacy & Efficiency Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered Partnership Management Familiar with Services’ partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed Customer Service Provides individualized support and service coordination for residents e.g., referral and/or enrollment support to specialized programs Offer exemplary customer service and responsiveness to residents Data-driven Decision-making Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis) Effective Team Building Models’ leadership at all levels and a can-do attitude with other team members Cultivates collaborative relationships with Property Management and other colleagues Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required. Education and Experience B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience Minimum of one (1) year experience working in any of the following related areas required : Families, adults and youth in a diverse population Youth (5-12 age range) in a classroom or after school setting Older adults/elderly support and/or service to those with acute health conditions Experience supporting program and service implementation and coordination Experience collaborating with local service providers Knowledge, Skills, and Abilities Strong customer se…